Claims Adjuster 2 - Property (Condo)

Wawanesa; Calgary, Edmonton, Vancouver; Hybrid; CAD 62,000 - 85,000; Full time

Job summary

An established industry player is seeking dedicated and enthusiastic individuals for the Claims Adjuster position. This role offers the chance to contribute to an exceptional claims experience by adjusting property claims and providing empathetic support to members. With a hybrid work environment, you will enjoy flexibility while being part of a team that values diversity and inclusion. If you thrive in a dynamic setting and are looking for opportunities for growth, this position could be your next great career move!

Benefits

Annual Bonus Plan

Generous Vacation Time

Personal Days

Premium Free Benefits

Pension Plan

Qualifications

• 1-2 years of insurance adjusting or equivalent experience required.
• Exceptional customer service skills demonstrating empathy and concern.

Responsibilities

• Provide direction and support to members throughout the claims process.
• Adjust property claims of moderate to high complexity.
• Ensure timely and proactive communication with members.

Skills

Customer Service Skills

Analytical Skills

Problem-Solving Skills

Negotiation Skills

Communication Skills

Time Management

Teamwork Skills

Education

Post-secondary Degree

Chartered Insurance Professional (CIP) designation

Tools

Microsoft Office

Database Software

Job description

Job ID: 9174

Working Business Language: English

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan. The salary offered for this role is estimated to be within the following range: $62,000 - $85,000. Candidates with salary expectations outside of the range are still encouraged to apply.

About Us: At Wawanesa, we’re proud to offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Vancouver, BC; Calgary, AB; Edmonton, AB. The Wawanesa Mutual Insurance Company (“Wawanesa Mutual”), founded in 1896, is one of Canada’s largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD). We give back to organizations that strengthen communities, donating more than $3.5 million annually to charitable organizations.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

The Claims Adjuster 2, Property (Condo Unit Owners) contributes to Wawanesa's goals of delivering an exceptional and consistent claims experience through the fair and equitable adjustment of moderate to high complexity property claims. This role is responsible for applying and explaining policy coverages and documenting claim files. The role is accountable for providing timely service and prompt management of your claims from initial report to conclusion.

Job Responsibilities:

• Provide direction and support to our members, throughout the claims process, by providing exceptional service delivered with empathy.
• Ensure timely and proactive communication, through voice to voice, digital and written correspondence.
• Adjustment of property claims of moderate to high complexity.
• Review and interpret policy wordings, determine policy coverage, and communicate coverage decisions to members.
• Establish timely and accurate loss and expense reserves through the life of the claim.
• Ensure a comprehensive investigation is conducted on all files to determine coverages and liability.
• Coordinate and manage services with vendors and service providers.
• Negotiate and convey claim settlements within authority limits.
• Maintain an effective and current diary system and document claim file activities.
• Demonstrate and maintain knowledge and understanding of policy coverages.
• Demonstrate proficient skills to review repair estimates and generate intermediate level estimates.
• Support CAT plan as necessary.
• Perform other duties as assigned.

Qualifications:

• Exceptional customer service skills demonstrating empathy and concern for member satisfaction.
• 1-2 years of insurance adjusting or equivalent experience.
• Post-secondary degree is preferred.
• Working toward Chartered Insurance Professional (CIP) designation.
• Experience utilizing computer technology such as Microsoft Office, email, and database software required.
• Excellent communication skills; listening, written, and spoken.
• Excellent investigative and analytical skills.
• Strong problem-solving and critical thinking skills.
• Detail-oriented with a high degree of accuracy regarding data entry.
• Excellent time management and organizational skills.
• Good negotiation and decision-making skills.
• Strong teamwork skills with the ability to collaborate with others.

Wawanesa is proud to be one of Manitoba’s Top Employers, a Kincentric Best Employer in Canada and a Forbes Best Employer in Canada!

Diversity Equity, Inclusion & Belonging: Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all.

If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.