Senior Field Auto Damage Appraiser

Aviva plc; Calgary; Hybrid; CAD 85,000 - 115,000; Full time

Benefits offered by this job

Hybrid flexible work model

Professional development opportunities

Health benefits

Volunteer opportunities

Job summary

Aviva Canada is seeking a Senior Field Auto Damage Appraiser to service the greater Calgary area. The role involves assessing motor vehicle repair costs and assisting in the adjustment and settlement of automobile claims in the field.

Responsibilities include negotiating with repair facilities, re-inspecting vehicles for quality and cost control, and reporting fraudulent claims as required. Hybrid work model and opportunities for career development are available.

Qualifications

• Excellent communication and negotiation skills.
• Minimum of 5 years of vehicle damage appraisal and collision repair industry experience.
• Working knowledge of Mitchell Estimating System.
• Strong knowledge in motor vehicle repairs including Passenger vehicles.
• Prior appraiser experience a must.
• Strong computer skills, good communication skills, a strong team player, strong problem solving skills.

Responsibilities

• Prepare auto repair estimates using automated estimating systems and communicate with customers, repair facilities, and claim representatives as required.
• Negotiate with repair facilities on repair plan processes.
• Re-inspect repaired vehicles for quality of service and cost control.
• Evaluate actual value of vehicles declared total loss and control storage and rental costs.
• Adhere to dispatch needs and complete claim investigations and resolutions in the field.
• Report fraudulent claims to the senior supervisor.

Skills

Communication skills

Negotiation skills

Vehicle damage appraisal

Team player

Problem solving

Computer skills

Tools

Mitchell Estimating System

Job description

Experience Aviva Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence. At Aviva Canada, we put people first, our employees, our customers, and our communities. We're proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We're not just about insurance; we're about making a real difference by protecting what matters most.

The opportunity

We are currently recruiting for a Senior Field Auto Damage Appraiser to service the greater Calgary area. In this role, you will be responsible for the assessment of motor vehicle repair costs and assist in the adjustment and settlement of automobile physical damage claims. The assessment will be conducted in an efficient manner to control the indemnity spend and expenses without compromising the delivery of superior customer service.

What you'll do:

• Utilize automated estimating systems to prepare complete, competitive auto repair estimates and communicate repair estimate information to customers, repair facilities and claim representatives as required.
• Negotiate with repair facilities on repair plan processes
• Re-inspect repaired vehicles for quality of service and cost control measure.
• Evaluate actual value of vehicles declared a total loss and take proactive steps to control storage and rental vehicle costs.
• Adherence to dispatch needs and fulfillment of claim investigation and resolution in the field.
• Reports fraudulent claims to senior supervisor.

Hours of operation can include evenings, weekends and statutory holidays.

What you'll bring:

• Excellent communication and negotiation skills
• Minimum of 5 years of vehicle damage appraisal and collision repair industry experience
• Working knowledge of Mitchell Estimating System
• Strong knowledge in motor vehicle repairs including Passenger vehicles.
• Prior appraiser experience a must.
• Strong computer skills, good communication skills, a strong team player, strong problem solving skills

What you’ll get:

Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Hybrid flexible work model.
• Outstanding career development opportunities.
• We'll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year.
• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
• Corporate wellness programs to support our employees' physical and mental health.

This job advertisement is for an existing vacancy which has been posted both internally & externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment.

#LI-MP1 #LI-Remote

We help our 19.5 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight. So, we're passionate about helping our 23,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.