Front Line Manager - Auto Claims

Aviva plc; Dartmouth; Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid flexible work model

Career development opportunities

Professional development education

Vacation package with extra days

Wellness programs

Employee discounts on insurance

Job summary

Aviva Canada is seeking a Claims Leader in Auto Claims to drive a high-performance culture, coach teams, and use data to improve customer outcomes. The role blends leadership with strategic execution in a hybrid work model.

You’ll lead performance conversations, develop capabilities, and ensure risk controls while aligning actions with our care, commitment, community, and confidence values.

Qualifications

• CIP and/or FCIP Industry designation.
• Fully Licensed in all Atlantic Provinces.
• University Degree or College Diploma.
• 2+ years of proven leadership experience preferred.
• Technical competence in Personal and Commercial Auto insurance.
• Excellent verbal and written communication skills.
• Demonstrate initiative and drive to continually improve our service proposition, environment, and financial outcomes.
• Ability to identify, measure and develop the performance of individuals and broader team using data.
• The ability to motivate and inspire our people to deliver against our strategy and goals.
• Proficiency with Guidewire ClaimCenter, Excel, PowerPoint.
• Role model our values: Care, Commitment, Community, Confidence.
• Your enthusiasm is infectious, and you challenge status quo, find solutions to problems, and go the extra mile for our customers and people

Responsibilities

• Create a high-performance culture by role modeling behaviours that build trust and respect.
• Assess people’s capabilities and development needs per the Career framework.
• Strengthen team capabilities through coaching and development.
• Have honest performance conversations with our people and set clear goals.
• Use data to understand performance and drive improvement activities.
• Customer demand analysis and root-cause identification of waste and failure.
• Understand risk environment and apply controls proportionately.
• Make decisions using data and observe blockers to improve outcomes.
• Leverage frontline insights to improve performance and the customer journey.
• Participate in the Quality Assurance program for the team.
• Identify and address training opportunities in a timely and measurable way.
• Take full responsibility for team results and link to company strategy.
• Communicate the link between our strategy and team goals.

Skills

CIP/FCIP

Licensed (Atlantic Provinces)

University degree

Leadership

Auto insurance knowledge

Communication skills

Data-driven

Guidewire ClaimCenter

Excel

PowerPoint

Education

University Degree or College Diploma

Job description

Experience Aviva

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

Do you want to play a key role in driving your team's performance and the delivery of our strategy? Do you have a passion for solving problems and removing barriers so people can perform at their best? Do you find fulfillment in coaching and developing people so they can realize their full potential? Do you communicate effectively with confidence, curiosity, courage in a collaborative manner? If you answered ‘yes,’ then you should apply to be a Claims Leader in our Auto Claims team! Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds. Come join our team!

What you’ll do

• Create and maintain a high-performance culture by role modeling behaviors that builds trust and respect.
• Assess people’s capabilities and development needs in accordance with the Career and capability framework.
• Understand and strengthen team capabilities through in the work coaching and development.
• Have honest and constructive performance conversations with our people, set clear direction and goals giving frequent feedback to ensure business unit goals are achieved.
• Use data to understand how our people and the business unit are performing and initiate improvement activity through to execution.
• Customer demand analysis – assist in identifying and solutioning the root cause of “waste and failure”.
• Understand our risk environment and apply risk management controls proportionately.
• Make decisions using data; observe the environment to identify performance blockers/barriers.
• Use the data, insight, and expertise of the frontline to improve our overall performance, results, and the customer’s journey.
• Participate in the Quality assurance program for your team (file quality reviews).
• Identify and ensure training and coaching opportunities are addressed in a timely and measurable manner.
• Take full responsibility for the results of your team, how they contribute to the overall companies’ performance and understand the consequence and impact of key decisions you make.
• Clearly articulate and effectively communicate the link between our strategy and team goals.

What you'll bring

• CIP and/or FCIP Industry designation
• Fully Licensed in all Atlantic Provinces
• University Degree or College Diploma
• 2 + years of proven leadership experience preferred
• Technical competence in Personal and Commercial Auto insurance
• Excellent verbal and written communication skills
• Demonstrate a high level of initiative and drive to continually improve our service proposition, environment, and financial outcomes.
• Ability to identify, measure and develop the performance of individuals and broader team using data.
• The ability to motivate and inspire our people to deliver against our strategy and goals.
• Proficiency with Guidewire ClaimCenter, Excel, PowerPoint, Sound decision making and problem‑solving skills
• Role model our values: Care, Commitment, Community, Confidence
• Your enthusiasm is infectious, and you challenge status quo, find solutions to problems, and go the extra mile for our customers and people

What you’ll get

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities
• Hybrid flexible work model
• Outstanding Career Development opportunities
• We’ll support your professional development education
• Competitive vacation package with the option to purchase 5 extra days off per year
• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion
• Corporate wellness programs to support our employees’ physical and mental health
• Employee discount on home and auto insurance (where applicable)

This job advertisement is for an existing vacancy which has been posted both internally & externally. Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position. Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.

#LI-Hybrid

We help our 19.5 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight. So, we’re passionate about helping our 23,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.