Front Line Manager - Auto Claims

Aviva Canada; Dartmouth; Hybrid; CAD 85,000 - 125,000; Full time

Benefits offered by this job

Base compensation and annual bonus

Retirement savings plan

Share plan

Health benefits

Personal wellness

Volunteer opportunities

Hybrid flexible work model

Generous vacation and leave

Inclusion and diversity programs

Job summary

Aviva Canada is seeking a seasoned leader to drive team performance and execute our strategy within a flexible, hybrid work model. You will coach and develop people, use data to remove barriers, and ensure the delivery of business-unit goals while maintaining a strong risk and quality focus.

You will work across insurance-specific domains, bringing CIP/FCIP credentials and provincial licensing, and you will partner with Talent Acquisition to attract and retain top talent in Atlantic Canada.

Qualifications

• Lead and coach teams to achieve performance targets.
• Explain risk controls and quality standards.
• Develop capabilities through on-the-job coaching and training.

Responsibilities

• Create and maintain a high-performance culture.
• Assess capabilities and development needs.
• Conduct performance conversations with clear direction and feedback.
• Use data to drive improvement and monitor team performance.
• Identify root causes of waste and drive root-cause analysis.
• Apply risk management controls proportionately.
• Make data-driven decisions with frontline insights.
• Participate in QA and training opportunities.
• Own team results and align with company goals.
• Communicate link between strategy and team goals.

Skills

Leadership

Data analysis

Coaching

Communication

Problem solving

Guidewire

Excel

PowerPoint

Education

CIP/FCIP designation

Fully licensed in Atlantic Provinces

University degree or college diploma

Tools

Guidewire ClaimCenter

Excel

PowerPoint

Job description

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

The opportunity

Do you want to play a key role in driving your team's performance and the delivery of our strategy? Do you have a passion for solving problems and removing barriers so people can perform at their best? Do you find fulfillment in coaching and developing people so they can realize their full potential? Do you communicate effectively with confidence, curiosity, courage in a collaborative manner?

Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds.

Come join our team!

What you’ll do

• Create and maintain a high-performance culture by role modeling behaviors that builds trust and respect.
• Assess people’s capabilities and development needs in accordance with the Career and capability framework.
• Understand and strengthen team capabilities through in the work coaching and development.
• Have honest and constructive performance conversations with our people, set clear direction and goals giving frequent feedback to ensure business unit goals are achieved.
• Use data to understand how our people and the business unit are performing and initiate improvement activity through to execution.
• Customer demand analysis – assist in identifying and solutioning the root cause of “waste and failure”
• Understand our risk environment and apply risk management controls proportionately.
• Make decisions using data; observe the environment to identify performance blockers/barriers. Use the data, insight, and expertise of the frontline to improve our overall performance, results, and the customer’s journey.
• Participate in the Quality assurance program for your team (file quality reviews). Identify and ensure training and coaching opportunities are addressed in a timely and measurable manner.
• Take full responsibility for the results of your team, how they contribute to the overall companies’ performance and understand the consequence and impact of key decisions you make.
• Clearly articulate and effectively communicate the link between our strategy and team goals.

What you'll bring

• CIP and/or FCIP Industry designation
• Fully Licensed in all Atlantic Provinces
• University Degree or College Diploma
• 2 + years of proven leadership experience preferred
• Technical competence in Personal and Commercial Auto insurance
• Excellent verbal and written communication skills
• Demonstrate a high level of initiative and drive to continually improve our service proposition, environment, and financial outcomes.
• Ability to identify, measure and develop the performance of individuals and broader team using data.
• The ability to motivate and inspire our people to deliver against our strategy and goals.
• Proficiency with Guidewire ClaimCenter, Excel, PowerPoint,
• Sound decision making and problem-solving skills
• Your enthusiasm is infectious, and you challenge status quo, find solutions to problems, and go the extra mile for our customers and people

What you’ll get

• Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity
• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities
• Hybrid flexible work model
• Competitive vacation package with the option to purchase 5 extra days off per year
• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion
• Corporate wellness programs to support our employees’ physical and mental health
• Employee discount on home and auto insurance (where applicable)

This job advertisement is for an existing vacancy which has been posted both internally & externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.