Auto Image Desk Appraiser

Aviva plc; Markham; On-site; CAD 55,000 - 70,000; Full time

Benefits offered by this job

Hybrid flexible work model

Career development opportunities

Professional development support

Generous vacation package

Job summary

Aviva Canada is seeking an Auto Damage Appraiser (Image Desk Appraiser) in Markham to evaluate repair estimates and manage repair methods and costs. The role focuses on delivering accurate appraisals, collaborating with teams, and upholding Aviva's customer-centric standards.

The position offers hybrid work, opportunities for growth, and a comprehensive rewards package. Salary ranges from $55,000 to $70,000, with performance-based bonuses and benefits.

Qualifications

• Auto estimating experience (3–5 years minimum).
• Multi-provincial experience is an asset.
• Strong knowledge of motor vehicle repairs and prior estimating experience.
• Familiar with industry-standard estimating systems.
• Good technical aptitude with databases and computer systems.
• Excellent oral and written communication skills.
• Excellent PC skills.
• Curious and proactive mindset to improve customer outcomes.
• Ability to contribute to Aviva's culture and values.

Responsibilities

• Review and evaluate electronic repair estimates per standards.
• Control method and cost of repairs using guidelines.
• Complete total loss evaluations through market searches.
• Complete remote appraisals when required.
• Be a team player and lead by example to enhance the customer experience.

Skills

Auto estimating experience

Multi-provincial experience

Motor vehicle repairs knowledge

Estimating systems familiarity

Databases/systems aptitude

Oral and written communication

PC skills

Curious mindset

Cultural fit and values

Job description

Experience Aviva Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

The opportunity

We are seeking an Auto Damage Appraiser (Image Desk Appraiser) at our Markham Office. This is an opportunity to join a great company that values employee development, and promotes a positive work culture, where employees can do the best work of their lives.

What you’ll do

• Review and evaluate electronic repair estimates line with our Company and Departmental standards and guidelines
• Control the method and cost of repairs to motor vehicles by using established industry regulatory practices and corporate guidelines
• Complete Total loss evaluations through market and Autosource search
• Complete remote appraisal(s)
• Be team player, and a thought leader in problem solving, leading the example, and ensure the end customer experience is a key objective

What you’ll bring

• Auto Estimating experience (3-5 year minimum)
• multi-provincial experience an asset
• Strong experience and knowledge with motor vehicle repairs, and prior estimating experience
• Familiar with industry standard Estimating System(s)
• Good technical aptitude with databases/systems
• Excellent oral and written communication skills
• Excellent PC Skills
• Genuine curiosity and inquisitive mindset constantly looking to make things better for customers and colleagues
• Can work to and positively contribute to our organizational culture and values

What you’ll get

• Salary range for this position is $55,000 to $70,000
• Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity
• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities
• Hybrid flexible work model
• Outstanding career development opportunities
• We’ll support your professional development education
• Competitive vacation package with the option to purchase 5 extra days off per year
• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion
• Corporate wellness programs to support our employees’ physical and mental health

This job advertisement is for an existing vacancy which has been posted both internally & externally. Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position. Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged. #LI-MP1 #LI-Hybrid

We help our 19.5 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight. So, we’re passionate about helping our 23,000 people to do the best work of our lives, to enable them to make a positive difference to the lives of our customers.