Senior Events Sales & Operations Coordinator

Royal Ontario Museum; Toronto; On-site; CAD 70,000 - 80,000; Full time

Benefits offered by this job

Benefits coverage

Pension plan

Parental leave top-up

ROM membership

Attractions Ontario discounts

Job summary

Royal Ontario Museum in Toronto seeks a Coordinator, Events Sales Business Operations to support administration behind ROM’s event sales portfolio. You will coordinate client information, estimates, invoicing, revenue reconciliation, reporting, and procurement, acting as a key operator of Delphi and Delphi Diagrams to keep data accurate and workflows smooth.

You will also support business reporting, digital event content, and select event coordination, collaborating with cross-functional teams

Qualifications

• University degree in Business, preferably with a specialization in hospitality management, or a culture-related field, or an equivalent combination of education and relevant experience.
• Minimum five (5) years of experience in a fast-paced business administration role within hospitality sales or a related environment, including at least two (2) years of supervisory experience.
• Demonstrated proficiency with Delphi and or other CRM systems, including experience maintaining client and event information and supporting system-based workflows.
• Experience with Microsoft D365 for invoicing, accounts payable and receivable, revenue reconciliation, budget oversight, and business reporting.
• Intermediate to advanced proficiency with Microsoft Office, Delphi, and Delphi Diagrams; familiarity with Dayforce, social media platforms, or other relevant business applications is an asset.
• Excellent organizational, project management, and multitasking skills, with exceptional accuracy and attention to detail.
• Strong written and verbal business communication and client service skills, with the ability to work effectively and diplomatically with diverse internal and external stakeholders.
• Familiarity with regulations and licensing requirements relevant to hospitality and events, such as AGCO, Entandem, and public health requirements, is an asset.
• Ability to work independently and collaboratively in a fast-paced environment while managing competing priorities and deadlines.
• Availability to work additional hours, including evenings and weekends, when required to support events and business needs.
• French-language proficiency is an asset.

Responsibilities

• Coordinate event sales administration, including client information, estimates, invoicing, and other business activities supporting internal and external events.
• Reconcile daily event revenue, coordinate deposits with Finance, and maintain accurate financial and sales records.
• Serve as a key operator of Delphi and Delphi Diagrams, maintaining accurate system information and troubleshooting operational issues.
• Prepare and maintain budgets, projections, business reports, and trend information to support Event Sales leadership and strategic decision-making.
• Coordinate meetings and select special events for internal stakeholders and external clients, helping ensure seamless execution and a positive client experience.
• Manage event sales content and promotional materials across ROM’s website, social media, and other digital channels, ensuring information and imagery remain accurate and current.
• Coordinate procurement of products, supplies, and other resources required to support event sales and operations.
• Collaborate with Event Sales, Finance, and other ROM teams to maintain efficient processes, accurate information, and responsive service.

Skills

Hospitality sales

CRM systems

Microsoft D365

Budget oversight

Organizational skills

Education

University degree in Business / Hospitality management

Tools

Delphi

Delphi Diagrams

Microsoft Office

Dayforce

Job description

Royal Ontario Museum in Toronto seeks a Coordinator, Events Sales Business Operations to support administration behind ROM’s event sales portfolio. You will coordinate client information, estimates, invoicing, revenue reconciliation, reporting, and procurement, acting as a key operator of Delphi and Delphi Diagrams to keep data accurate and workflows smooth.

You will also support business reporting, digital event content, and select event coordination, collaborating with cross-functional teams