Group Sales Assistant

Royal Ontario Museum; Toronto; On-site; CAD 37,000 - 42,000; Part time

Benefits offered by this job

Free ROM membership for staff

Discounts to attractions

Job summary

The Royal Ontario Museum (ROM) in Toronto seeks a detail-oriented Group Sales Assistant to support the Tourism & Promotions team. You’ll organize and sell tailored group visits to Tour Operators, corporate teams, and community groups, and help ensure each group’s experience starts with excellence.

Bring 1+ year in admin or sales support, strong customer service, and proficiency with MS Office; French-English is a plus. Part-time role with benefits and growth opportunities.

Qualifications

• Completion of some post-secondary education (less than 2 years) in marketing, education, tourism, museum studies, or a related discipline.
• At least one (1) year of administrative or sales support experience, ideally in a not-for-profit, cultural, or educational environment.
• Outstanding customer service and interpersonal skills, with a warm, professional approach to group sales and client communication.
• Strong organizational and multitasking abilities, with a proven track record of meeting deadlines and managing competing priorities.
• Proficiency with Microsoft Office (Word and Excel) and familiarity with ticketing and financial systems (e.g., VivaTickets BOS, Sage) are an asset.

Responsibilities

• Support the daily business of Group Sales by arranging and selling tailored group visits for a variety of clients, including Tour Operators, performance troupes, corporate teams, and community organizations.
• Maximize revenue by upselling enhancements such as exhibition access, guided tours, and team-building experiences adapting offerings to suit client needs.
• Respond to group inquiries across channels (email, phone, web, and in-person), book experiences, schedule staff/volunteers, and organize invoicing and payment processing.
• Contribute to seamless visitor experiences by ensuring accurate scheduling, timely follow-ups, and exceptional service from first contact through post-visit.
• Provide administrative support to the Tourism & Promotions team, including maintaining records, researching new client opportunities, and updating tourism listings.
• Track all client interactions in the ticketing system to support ongoing stewardship, accurate reporting, and future engagement efforts.

Skills

Customer service

Organization

Communication

Sales support

Team collaboration

Education

Post-secondary education (≤2 years) in marketing/education/tourism/museum studies

Tools

Microsoft Word

Microsoft Excel

VivaTickets BOS

Sage

Job description

WHO WE ARE

Opened in 1914 and welcoming over 1.3 million visitors annually, the Royal Ontario Museum (ROM) is Canada's most-visited museum, ranking among the top 10 cultural institutions in North America. At ROM, we are dedicated to building and sharing global collections, sharing knowledge, inspiring learning, and fostering community engagement. As a globally recognized field research institute, ROM houses an impressive collection of over 18 million artworks, cultural objects, and natural history specimens, showcased in over 40 galleries and exhibition spaces. We are committed to creating a space where art, culture, and nature intersect, connecting people and communities to the past, present and shared future.

As we continue to work toward our goals to transform and evolve as one of the world’s foremost 21st-century museums, we seek passionate and dynamic team members who embody our mission and values.

WHO WE NEED

We are seeking a detail-oriented and client-focused Group Sales Assistant to support the Tourism & Promotions team at ROM. This role is perfect for someone who thrives in a dynamic sales and service environment, enjoys building relationships, and takes pride in delivering tailored experiences to diverse groups. From Tour Operators to corporate and community organizations, you’ll help ensure every visitor’s group’s experience starts with excellence.

If you bring administrative precision, a flair for customer service, and a genuine interest in the arts, culture, or education sectors, this could be a great fit.

HOW YOU WILL MAKE AN IMPACT

• Support the daily business of Group Sales by arranging and selling tailored group visits for a variety of clients, including Tour Operators, performance troupes, corporate teams, and community organizations.
• Maximize revenue by upselling enhancements such as exhibition access, guided tours, and team-building experiences adapting offerings to suit client needs.
• Respond to group inquiries across channels (email, phone, web, and in-person), book experiences, schedule staff/volunteers, and organize invoicing and payment processing.
• Contribute to seamless visitor experiences by ensuring accurate scheduling, timely follow-ups, and exceptional service from first contact through post-visit.
• Provide administrative support to the Tourism & Promotions team, including maintaining records, researching new client opportunities, and updating tourism listings.
• Track all client interactions in the ticketing system to support ongoing stewardship, accurate reporting, and future engagement efforts.

WHAT YOU BRING

• Completion of some post-secondary education (less than 2 years) in marketing, education, tourism, museum studies, or a related discipline.
• At least one (1) year of administrative or sales support experience, ideally in a not-for-profit, cultural, or educational environment.
• Outstanding customer service and interpersonal skills, with a warm, professional approach to group sales and client communication.
• Strong organizational and multitasking abilities, with a proven track record of meeting deadlines and managing competing priorities.
• Proficiency with Microsoft Office (Word and Excel) and familiarity with ticketing and financial systems (e.g., VivaTickets BOS, Sage) are an asset.
• A solutions-oriented mindset with the ability to listen to client needs, tailor offerings, and contribute to memorable group experiences.
• A collaborative spirit and the ability to work independently in a fast-paced environment.
• Bilingualism in French and English is considered an asset.

WHAT WE OFFER

• Perks: Free ROM membership for permanent full-time and part-time staff, plus discounts to over 200 attractions through Attractions Ontario.
• And more!

SALARY & TERMS OF EMPLOYMENT

• START DATE: December 2026
• OPEN DATE: November 4, 2026
• CLOSE DATE: Open until filled
• STATUS: Part-time, permanent
• EMPLOYEE GROUP: OPSEU Local 543
• HOURLY RATE: $26.60 – $30.41
• SCHEDULE: Up to 24 hours weekly
• PROBATIONARY PERIOD: 420 hours or six (6) months
• LOCATION (onsite): Toronto, ON

WHAT TO EXPECT IN OUR INTERVIEW PROCESS

1. Initial conversation: Apply online. Selected individuals will be invited to complete a pre-recorded videoquestionnaire to tell us more about your interest in ROM.
2. First interview: A 1-hour in-person or virtual interview with the Hiring Manager and a member of the HR team. This in-depth interview will focus on your skills and how they align with the team's and ROM's needs.
3. Second interview: A 1-hour in-person meeting with the Hiring Manager and relevant team members. You may be asked to present a pre-assigned case study and discuss scenarios relevant to your role. Depending on the position, you might also be given a tour of ROM and receive a preview of your responsibilities and interactions.

The above-listed process may change or vary based on the nature and scope of the position.

All virtual conversations and interviews will be conducted via Microsoft Teams and may be recorded.

WHY PEOPLE CHOOSE ROM

• Cultural engagement: Daily interactions with Toronto's diverse culture and international visitors offer insights into social and cultural trends. We champion inclusive community programs and connections through diverse experiences.
• Continuous learning: At ROM, expertise and continuous skill development are paramount. Our culture of curiosity and open-mindedness fosters growth beyond traditional career paths.
• Passion & fulfillment: Our work in preserving and curating cultural narratives brings deep satisfaction. We are passionate about the arts, global history, cultural diversity, and leveraging digital technologies to enhance accessibility.
• Team & culture: ROM promotes a positive workplace with collaborative, supportive teams that encourage creativity and innovation. We value new ideas and collective problem-solving.
• Academic collaboration: We are committed to education, partnering with universities and providing student resources, underscoring our dedication to research and accessibility.

If you’re excited about this role, even if your experience differs from the specific requirements, we encourage you to apply. We’re keen to meet candidates who can contribute their talents to our goals, and will consider an equivalent combination of knowledge, skills, education, and experience.

COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, & ACCESSIBILITY

At ROM, we embrace diversity in our exhibits, communities, and teams. We encourage applications from racialized persons, Indigenous Peoples, persons with disabilities, 2SLGBTQI+ individuals, and those who can further diversify our ideas. We are committed to equitable employment opportunities and a workplace free from discrimination and harassment.

We welcome and accommodate candidates with disabilities throughout the selection process. Please contact us at [e-mail] for assistance.

ADDITIONAL INFORMATION

• ROM does not require “Canadian experience.” International applicants with equivalent experience are encouraged to apply.
• ROM uses technology-assisted tools (including JazzHR TalentFit) to support the review and screening of applications. All hiring decisions are made by human reviewers.
• This posting is for an existing vacancy.

Only candidates selected for an interview will be contacted. Please note that all candidates receiving a verbal job offer will be subject to a background check. This includes a criminal background check and verification of professional references, and, other checks depending on the role.