Senior Epic Ambulatory Analyst (Willow)

Jobgether SRL; Canada; Remote; CAD 155,000 - 163,000; Full time

Benefits offered by this job

Fully remote

Initial three-month contract with ext.

Opportunity for extension

Job summary

Jobgether SRL is seeking a Senior Epic Ambulatory Analyst (Willow) for a fully remote contract based in Canada. The role focuses on Epic Willow Ambulatory design, configuration, implementation, and ongoing optimization across clinical workflows to support patient safety and efficiency.

You will partner with clinical, operational, and technical teams, handling upgrades, testing, go-live activities, and documentation. Initial three-month term with strong extension potential.

Qualifications

• Bachelor's degree or equivalent experience in healthcare/IT.
• Advanced experience supporting clinical information systems in healthcare.
• Experience with medium- to high-complexity clinical applications.
• Experienced with Epic Willow Ambulatory implementations/conversions.
• Current Epic Willow Ambulatory certification is mandatory.
• Strong understanding of healthcare workflows and clinical operations.
• Ability to translate clinical requirements into application solutions and collaborate with teams.
• Strong analytical, troubleshooting, testing, documentation, and communication skills.

Responsibilities

• Design, configure, build, test, implement, and optimize Epic Willow Ambulatory applications.
• Collaborate with clinical, operational, and technical stakeholders to improve workflows.
• Support Epic implementations, conversions, upgrades, and optimization initiatives.
• Translate clinical and business requirements into configurations and solutions.
• Support incident, change, and problem management per ITIL practices.
• Work with Clinical Informatics to standardize workflows and practices.
• Coordinate testing, validation, and go-live activities for implementations.
• Maintain documentation, workflow specs, testing scripts, and procedures.
• Identify opportunities to improve performance, usability, and patient safety.
• Serve as SME for assigned Epic Willow Ambulatory applications.

Skills

Epic Willow Ambulatory

Clinical workflows

Requirements analysis

Problem-solving

Communication skills

Education

Bachelor's degree or equivalent experience

Tools

Epic Willow Ambulatory certifications

ITIL practices

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Epic Ambulatory Analyst (Willow) based in Canada.

This is an opportunity for an experienced healthcare IT professional to support and optimize clinical information systems across a large healthcare organization. In this remote contract role, you will focus on Epic Willow Ambulatory, contributing to application design, configuration, implementation, and ongoing improvement. You will collaborate with clinical, operational, and technical teams to translate complex requirements into effective application solutions. Your work will help streamline clinical workflows, strengthen medication management processes, and support patient safety. You will also contribute to system conversions, upgrades, testing, and go-live activities while maintaining reliable documentation and support procedures. This initial three-month engagement offers a strong possibility of extension and the opportunity to contribute specialized expertise to important healthcare technology initiatives.

Accountabilities:

As a Senior Epic Ambulatory Analyst, you will take ownership of assigned clinical applications, ensuring their reliability, usability, and alignment with organizational needs and clinical best practices.

• Application Design and Optimization: Design, configure, build, test, implement, support, and optimize Epic Willow Ambulatory applications.
• Workflow Improvement: Partner with clinical, operational, and technical stakeholders to evaluate existing workflows and implement improvements that enhance efficiency and usability.
• Implementation and System Upgrades: Support Epic implementations, conversions, upgrades, and optimization initiatives across clinical information systems.
• Requirements Analysis: Translate clinical and business requirements into effective application configurations and technical solutions.
• Incident and Change Management: Support incident, change, and problem management processes in accordance with ITIL practices.
• Clinical Informatics Collaboration: Work with Clinical Informatics teams to establish standardized workflows and promote consistent application of best practices.
• Testing and Go-Live Support: Coordinate application testing, validation, troubleshooting, and go-live activities to ensure successful implementations and system changes.
• Documentation and Procedures: Maintain application documentation, workflow specifications, testing scripts, and support procedures.
• Continuous Improvement and Patient Safety: Identify opportunities to improve application performance, user experience, workflow efficiency, and patient safety.
• Technical Expertise: Serve as a subject matter expert for assigned applications and contribute to broader clinical technology initiatives.

Requirements:

The ideal candidate combines advanced clinical systems knowledge with hands-on Epic Willow Ambulatory expertise, strong problem-solving abilities, and the confidence to independently manage complex application requirements.

• A bachelor's degree is required; alternatively, four years of clinical or technical application experience may substitute for the degree.
• Advanced experience supporting clinical information systems in a healthcare environment.
• Experience working with medium- to high-complexity clinical applications.
• Required experience with Epic Willow Ambulatory implementations and/or conversions.
• Current Epic Willow Ambulatory certification is mandatory.
• Strong understanding of healthcare workflows and clinical operations.
• Ability to translate clinical requirements into application solutions and collaborate effectively with clinical, operational, and technical teams.
• Strong analytical, troubleshooting, testing, documentation, and communication skills.

Preferred Qualifications:

• Experience supporting large healthcare organizations or multi-facility environments.
• Experience leading or supporting Epic implementations, conversions, upgrades, and optimization initiatives.
• Knowledge of medication management and ambulatory pharmacy workflows.
• Previous experience in Clinical Informatics or Healthcare IT.

Benefits:

• Contract compensation of $79–$83 per hour on a W-2 basis, depending on experience.
• Fully remote working arrangement.
• Initial three-month contract with a high possibility of extension.
• Opportunity to contribute to clinical systems optimization and healthcare technology initiatives.