Application Analyst, Clinical Informatics (EpicCare Inpatient Ambulatory)

Mackenzie Health; Richmond Hill; On-site; CAD 80,000 - 105,000; Full time

Job summary

Mackenzie Health in Ontario seeks an Applications Analyst to support EpicCare EMR in inpatient and ambulatory settings. You will combine clinical knowledge with strong analytics to assist end users, troubleshoot issues, and drive improvements while maintaining system standards.

The role includes on-call rotation, testing, upgrades, training, and developing policies; you will liaise with physicians, nurses, and third‑party vendors to ensure clear communication and reliable care delivery.

Qualifications

• Undergraduate degree or diploma in a clinically related field; health informatics or computer science or equivalent
• EPIC certification in Ambulatory, EpicCare Inpatient Orders, EpicCare Inpatient Clinical Documentation an asset, or certification will be required within 3 months of hire

Responsibilities

• Support Mackenzie Health EMR (EpicCare Inpatient Ambulatory) and troubleshoot issues
• Participate in rotational on-call and system testing, upgrades, and optimizations
• Provide end-user training and develop training environments and curriculums
• Develop and document policies and procedures; liaise between end users, EMR, and third-party vendors to ensure clear communication

Skills

Epic EMR

EMR experience

Project management

Communication

Data quality

Clinical knowledge

MS Office

Education

Bachelor's degree

Health informatics

Computer science

Tools

MS Visio

ServiceNow

Windows

MS Office

Job description

Job Description

Reporting to the Manager, Clinical Applications, the Applications Analyst (EpicCare Inpatient Ambulatory) will use their clinical knowledge combined with their superior analytical skills to support Mackenzie health EMR (electronic medical record). Additionally, they will work closely with physician leadership, nursing and allied health leadership, and various clinical groups to provide end user support, troubleshoot issues and errors in the system, enhance and improve EMR while maintaining system standards by analyzing business operations, prioritizing, and implementing requested changes. Additional duties will include participating in rotational on-call, integrated system testing, upgrades and optimizations of the software, training, and creating and maintaining training environments and curriculums, as well as developing and documenting policies and procedures and ensuring they act as the liaison between end users, EMR, and associated third party vendors to ensure clear communication.

What must you have?

• Undergraduate degree or diploma in a clinically related field; health informatics or computer science or equivalent
• EPIC certification in Ambulatory, EpicCare Inpatient Orders, EpicCare Inpatient Clinical Documentation an asset, or certification will be required within 3 months of hire

What else do you bring?

• Two years of hospital clinical and/or hospital information systems and EMR experience (required)
• Superior experience with MS Office/Windows/Visio experience
• Experience working with Epic EMR (required)
• Values the importance of data quality in an EMR and user security, access provisioning best practices
• Knowledge of how various clinical workflows are conducted in a hospital setting
• Strong interpersonal skills and the ability to communicate information clearly and concisely with, physicians, nurses, allied health professionals, other clinical stakeholders, and project leadership
• The ideal candidate will have a proven track record in supporting large scale health care information systems and technologies. They will utilize their project management skills to execute on-time deliverables to the organization.
• They will use their expertise and understanding of the organizational culture and clinical application experience in providing support in the delivery of care across the hospital
• Strong communication and conflict-management skills
• Proven attendance record. Highly organized and detail oriented
• Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
• Ability to perform the essential duties of the job.
• Effectively uses empathy in interactions with others and demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring.
• Models behaviour that is aligned with the values of Mackenzie Health – Excellence, Leadership and Empathy.
• Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

Preferably, Your Profile Also Includes

• ITIL certification an asset
• Clinical, professional designations preferred
• Service Now experience an asset
• You may be required to work at any site of Mackenzie Health.

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Our hiring process does not involve the use of artificial intelligence (AI) to screen, assess or select applicants.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.