Applications Analyst

Mackenzie Health; Richmond Hill; On-site; CAD 75,000 - 90,000; Full time

Job summary

Mackenzie Health in Richmond Hill is seeking a Clinical Applications Analyst to support their electronic medical record (EMR) systems. This role involves close collaboration with clinical teams to troubleshoot issues, enhance EMR functionality, and ensure optimal user support.

The ideal candidate must have a strong background in clinical experience and EMR systems, particularly with Epic. Responsibilities include participating in upgrades, trainings, and developing best practices for user security and data quality.

Qualifications

• Minimum of 2 years of hospital clinical and/or hospital information systems experience.
• Experience with Epic EMR is required.
• Solid understanding of managing virtual environments.
• Strong communication and conflict-management skills.

Responsibilities

• Support Mackenzie Health’s EMR and provide end user support.
• Participate in system testing and upgrades of software.
• Develop and document policies and procedures.
• Act as liaison between end users and EMR vendors.

Skills

Hospital clinical experience

EMR experience

Communication skills

Interpersonal skills

Project management skills

Education

Undergraduate degree or diploma in a clinically related field

Current EPIC certification

Tools

MS Office

Windows

Visio

Job description

Job Description

Reporting to the Manager, Clinical Informatics, Applications Analyst (EPIC Upgrade) will use their clinical knowledge combined with their superior analytical skills to support Mackenzie Health’s EMR (electronic medical record). As a Clinical Applications Analyst, they will work closely with physician leadership, nursing and allied health leadership, and various clinical groups to provide end user support, troubleshoot issues and errors in the system, enhance and improve EMR while maintaining system standards by analyzing business operations, prioritizing, and implementing requested changes.

Additional duties will include participating in rotational on-call, integrated system testing, upgrades and optimizations of the software, training, and creating and maintaining training environments and curriculums, as well as developing and documenting policies and procedures and ensuring they act as the liaison between end users, EMR, and associated third party vendors to ensure clear communication.

What must you have?

• Undergraduate degree or diploma in a clinically related field; health informatics or computer science or equivalent
• Current EPIC certification in an application is required

What else do you bring?

• Minimum of 2 years of hospital clinical and/or hospital information systems and EMR experience (required)
• Experience working with Epic EMR (required)
• Experience with coordinating with clinical and non-clinical stakeholders in both an internal and external capacity for Epic system build, testing and upgrade efforts.
• Solid understanding of managing virtual environments within the hospital industry.
• Superior experience with MS Office/ Windows / Visio experience
• Values the importance of data quality in an EMR and user security, access provisioning best practices
• Knowledge of how various clinical workflows are conducted in a hospital setting
• Strong interpersonal skills and the ability to communicate information clearly and concisely with, physicians, nurses, allied health professionals, other clinical stakeholders, and project leadership
• The ideal candidate will have a proven track record in supporting large scale health care information systems and technologies. They will utilize their project management skills to execute on-time deliverables to the organization.
• They will use their expertise and understanding of the organizational culture and clinical application experience in providing support in the delivery of care across the hospital
• Strong communication and conflict-management skills
• Proven attendance record. Highly organized and detail oriented
• Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
• Ability to perform the essential duties of the job.
• Effectively uses empathy in interactions with others and demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring.
• Models behaviour that is aligned with the values of Mackenzie Health – Excellence, Leadership and Empathy.
• Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment

Preferably, Your Profile Also Includes

• ITIL certification an asset
• Clinical, professional designations preferred
• Service Now experience an asset
• You may be required to work at any site of Mackenzie Health.

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Our hiring process does not involve the use of artificial intelligence (AI) to screen, assess or select applicants.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.