Customer Success Manager SOCi

HelpfulRemote; Canada; Hybrid; CAD 90,000 - 130,000; Full time

Job summary

HelpfulRemote is seeking a results-driven Customer Success leader to own a portfolio of enterprise accounts across multi-location businesses. You will build relationships, drive product adoption, and mitigate churn by aligning success plans with client outcomes.

The role demands a proven track record of hitting customer success or sales goals, strong organizational and analytical skills, and comfort engaging with C-level executives.

Qualifications

• Track record of hitting customer success or sales goals.
• Strong organizational and analytical skills.
• Comfort working with C-level executives.
• Experience in SaaS, social media management, or enterprise software.
• Strong written, verbal, and presentation skills.

Responsibilities

• Own a portfolio of enterprise accounts across multi-location businesses; build relationships, drive product adoption, and mitigate churn.
• Collaborate across sales, onboarding, support, and product teams to keep accounts healthy and growing.

Skills

Customer success

Account management

SaaS

C-level communication

Relationship building

Data analysis

Presentation skills

Sales collaboration

Job description

This role involves owning a portfolio of enterprise customer accounts for a company providing AI-powered marketing tools for multi-location businesses. The person in this role builds relationships, drives product adoption, mitigates churn risk, and works across sales, onboarding, support, and product teams to keep accounts healthy and growing.

The company wants someone with a track record of hitting customer success or sales goals, strong organizational and analytical skills, and comfort working with C-level executives. Experience in SaaS, social media management, or enterprise software is expected, along with strong written, verbal, and presentation skills.

This is a full-time remote position open to candidates residing in Canada or the USA, with pay for the role listed in CAD plus bonus or commission potential.

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