Remote Enterprise Customer Success Manager

Neura Market; Canada; Hybrid; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Wellness incentives

401(k) plan with employer match

Flexible paid time off

Paid holidays

Employee engagement programs

Job summary

SOCi, the leader in AI-powered marketing solutions for multi-location businesses, is seeking a Customer Success Manager to grow long-term profitable relationships by advancing adoption and value realization across the customer portfolio. The role owner drives renewals, expansion, and end-user engagement, partnering with cross-functional teams to ensure measurable outcomes for enterprise customers.

You will manage a high-priority portfolio, mitigate churn, and ensure customer delight while

Qualifications

• Proven track record of exceeding customer success goals.
• Strong ability to manage multiple priorities.
• Experience communicating with C-level executives.
• Analytical problem-solving and data-driven mindset.
• SaaS, social media management or enterprise software experience.

Responsibilities

• Serve as account owner and provide leadership to customers and internal teams.
• Identify and mitigate churn risk across customer portfolio.
• Grow monthly recurring revenue through adoption and expansion.
• Coordinate cross-functional initiatives with sales, onboarding, support, product, and finance.
• Build strong customer relationships as a trusted advisor.
• Analyze lifecycle metrics and lead onboarding, enablement and retention plays.

Skills

Customer Success

Churn risk management

Relationship building

Cross-functional collaboration

SaaS experience

Executive communication

Data-driven mindset

Job description

SOCi, the leader in AI-powered marketing solutions for multi-location businesses, is seeking a Customer Success Manager to grow long-term profitable relationships by advancing adoption and value realization across the customer portfolio. The role owner drives renewals, expansion, and end-user engagement, partnering with cross-functional teams to ensure measurable outcomes for enterprise customers.

You will manage a high-priority portfolio, mitigate churn, and ensure customer delight while