Senior Endpoint Operations Consultant

Long View Systems; Calgary; On-site; CAD 82,000 - 108,000; Full time

Benefits offered by this job

Great people and culture

Career growth

Interesting projects

Flexible environment

Job summary

Long View is seeking a Senior Endpoint Operations Consultant for their Calgary branch, onsite at a dedicated client in NE Calgary. The role focuses on monitoring, incident investigation, patching, and change control to keep enterprise endpoints and services healthy.

You will collaborate with internal teams and vendor partners to ensure reliable operations, maintain documentation, and improve service efficiency. Strong MECM/SCCM and VMware experience is essential.

Qualifications

• 7+ years of experience supporting enterprise endpoint management and patching.
• Strong troubleshooting skills across Windows servers, endpoints, virtualization, storage, and backup.
• Familiarity with IT service management processes (incident, request, problem, change).
• Ability to document procedures and maintain detailed ticket records.
• Excellent communication and ability to provide clear status updates.

Responsibilities

• Monitor infrastructure health dashboards and respond to alerts impacting servers, endpoints, virtualization, backup, and services.
• Investigate incidents, identify root causes, and drive timely resolutions.
• Perform scheduled server/endpoint patching using MECM/SCCM.
• Handle service requests related to software deployments, installations, and endpoint support.
• Execute approved changes, validate outcomes, and document results.
• Maintain SCCM infrastructure and support VMware vSphere/vCenter environments.

Tools

MECM/SCCM

VMware vSphere

Windows Server

ITSM/ITIL

Documentation

Diagnostics/Troubleshooting

Incident management

Change management

Ticketing systems

Job description

Long View. A career that helps you get more out of life.

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!

Are you someone who can confidently troubleshoot server, virtualization, storage, backup, and connectivity issues in enterprise environments? Do you regularly monitor infrastructure and service health, assess alerts, and take action to minimize business impact?

We are looking for a methodical and reliable Senior Endpoint Operations Consultant for our Calgary branch working onsite at a dedicated client in NE Calgary!

You will monitor infrastructure alerts, investigate incidents, perform routine maintenance and approved changes, complete service requests, and keep clients and the operations team informed through clear, timely ticket updates. The position works with internal technical teams and vendor support to restore service and maintain reliable, well-documented operations.

A Day in the Life:

• Monitor infrastructure health dashboards and respond to alerts impacting servers, endpoints, virtualization, backup, and enterprise services
• Investigate incidents and service disruptions, identify root causes, and work toward timely resolution
• Perform scheduled server and endpoint patching activities using Microsoft MECM/SCCM
• Complete service requests related to software deployments, application installations, account updates, and endpoint support
• Execute approved change tasks, validate successful implementation, and document outcomes
• Support the ongoing maintenance, optimization, and upgrade of SCCM infrastructure
• Review VMware vSphere and vCenter environments to ensure virtual machines and platform services remain healthy and available
• Monitor backup operations, investigate failed jobs, and coordinate with vendor support when escalations are required
• Troubleshoot issues across Windows servers, storage platforms, networking components, and enterprise compute services
• Maintain accurate and detailed ticket records, including troubleshooting steps, status updates, risks, and resolutions
• Communicate proactively with clients and internal teams to provide progress updates and set clear expectations
• Collaborate with engineers, service owners, and vendor partners to resolve complex issues and improve operational reliability
• Identify recurring incidents and contribute recommendations that enhance service stability and efficiency
• Verify service restoration following incidents, maintenance activities, and change implementations to ensure a positive client experience

What You Bring:

• 7+ years of experience supporting enterprise endpoint management and patching using Microsoft MECM/SCCM
• Strong troubleshooting skills across Windows servers, endpoints, virtualization, storage, and backup technologies
• Knowledge of VMware vSphere and vCenter administration and operational support
• Experience monitoring infrastructure health and responding to alerts in a production environment
• Understanding of backup and recovery concepts, including investigation of failed jobs and service disruptions
• Familiarity with IT service management practices, including incident, request, problem, and change management processes
• Ability to follow documented procedures while exercising sound judgment in troubleshooting and issue resolution
• Strong attention to detail with a commitment to maintaining accurate documentation and ticket records
• Excellent communication skills with the ability to clearly explain technical issues and provide timely status updates
• Ability to prioritize competing tasks and manage multiple requests in a fast-paced operational environment
• Collaborative mindset with experience working alongside technical teams, service owners, and vendor partners
• Commitment to delivering reliable, client-focused support while continuously improving operational efficiency and service quality

Why Work at Long View:

• Great people and culture
• Career growth– Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
• Interesting work– Be part of exciting projects while accessing all the latest technologies
• Flexible environment– A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness

$82,100 - $107,730 a year

Expected base salary range. Plus additional variable incentives.

Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know