Senior Director - AI-Powered Platform Product Strategy

Wipro

Mississauga

On-site

CAD 180,000 - 230,000

Full time

14 days+

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Job summary

Wipro in Canada seeks a seasoned product leader to own multi-year platform roadmaps for enterprise managed services, aligning with business and transformation goals. You will drive strategy across ITSM, Observability, AI, security, cloud, and data platforms while coordinating stakeholders.

The role emphasizes governance, value realization, cost optimization, and building automation-first, AI-enabled capabilities.

Qualifications

15+ years of experience overall with 8+ years in product or platform leadership.
Experience leading products in large managed services or complex enterprise environments.
Strong knowledge of IT Operations, ITSM, Observability, EUC, Cybersecurity, Cloud, and AI platforms.
Experience presenting to executive leadership and steering committees.
Strong product strategy, value realization, and stakeholder management skills.
Bachelor's degree in Engineering or Computer Science; MBA preferred.
SAFe, ITIL, Agile, Product Management, or Product Leadership certifications.
Experience in transportation, aviation, utilities, critical infrastructure, or other highly regulated environments preferred.
Mandatory Skills: NTS Consulting Product Lifecycle Manage
Experience: >10 YEARS

Responsibilities

Own multi-year platform and product roadmap aligned to business, operational, and transformation goals.
Define product strategies for ITSM, Observability, AIOps, EUC, Cybersecurity, Cloud, Digital Workplace, Data, and AI platforms.
Ensure alignment between service commitments and platform evolution.
Define and track outcomes including MTTR reduction, incident avoidance, downtime reduction, change success rate, automation adoption, and cost optimization.
Lead executive governance reviews and benefits realization reporting.
Prioritize investments based on measurable business value.
Drive automation-first, AI-led, shift-left, and self-healing capabilities.
Partner with operations teams to improve SLA performance and service stability.
Lead platform modernization, standardization, and technical debt reduction.
Serve as the product lead in executive and governance forums.
Influence senior business and technology leaders on modernization and AI adoption strategies.
Align delivery, operations, cybersecurity, architecture, finance, and vendor teams around a common product vision.
Lead adoption of AI, GenAI, AIOps, and automation platforms.
Improve incident prevention, operational efficiency, and user experience through AI-enabled capabilities.
Establish responsible AI governance practices.
Manage product investment prioritization, demand management, and consumption governance.
Partner with finance and commercial teams to improve cost transparency and platform economics.
Support renewals, growth initiatives, and transformation programs.
Mentor Product Managers and Platform Owners.
Establish product governance, roadmap reviews, and release management processes.
Promote a product-centric and outcome-driven culture.