Senior Developer Support Engineer

HCL Technologies Limited; Vancouver; On-site; CAD 70,000 - 110,000; Full time

Job summary

HCL Technologies Limited is seeking a Developer Support Engineer to handle and resolve queries from developers related to app and platform issues. You will investigate payments and monetization questions in the Horizon Dashboard, assist with admin verifications, and troubleshoot setup, dashboard access, and workflows.

The role emphasizes documenting processes, following SLAs, and collaborating with internal and partner teams to provide clear resolutions and timely follow-up.

Qualifications

• 2–5 years in Technical Support, Developer Support, Application Support, or a similar role.

Responsibilities

• Handle and respond to developer/creator queries related to app and platform issues.
• Investigate queries related to payments, app monetization, and payment information in the Horizon Dashboard.
• Support queries related to admin verification and app removals.
• Troubleshoot issues related to app setup, configuration, dashboard access, and developer workflows.
• Analyze the issue, identify the relevant documentation/process, and provide clear and accurate resolutions to developers.
• Work with internal/partner teams when further investigation or consultation is required.
• Maintain proper documentation and follow the defined support processes and SLAs.
• Communicate professionally with developers/creators and ensure timely follow-up on open issues.

Skills

Troubleshooting

Communication

Technical understanding

Documentation

Independent work

Cross-functional collaboration

Job description

HCL Technologies Limited is seeking a Developer Support Engineer to handle and resolve queries from developers related to app and platform issues. You will investigate payments and monetization questions in the Horizon Dashboard, assist with admin verifications, and troubleshoot setup, dashboard access, and workflows.

The role emphasizes documenting processes, following SLAs, and collaborating with internal and partner teams to provide clear resolutions and timely follow-up.