Senior Developer

HCL Technologies Limited; Vancouver; On-site; CAD 70,000 - 110,000; Full time

Job summary

HCL Technologies Limited is seeking a Developer Support Engineer to handle and resolve queries from developers related to app and platform issues. You will investigate payments and monetization questions in the Horizon Dashboard, assist with admin verifications, and troubleshoot setup, dashboard access, and workflows.

The role emphasizes documenting processes, following SLAs, and collaborating with internal and partner teams to provide clear resolutions and timely follow-up.

Qualifications

• 2–5 years in Technical Support, Developer Support, Application Support, or a similar role.

Responsibilities

• Handle and respond to developer/creator queries related to app and platform issues.
• Investigate queries related to payments, app monetization, and payment information in the Horizon Dashboard.
• Support queries related to admin verification and app removals.
• Troubleshoot issues related to app setup, configuration, dashboard access, and developer workflows.
• Analyze the issue, identify the relevant documentation/process, and provide clear and accurate resolutions to developers.
• Work with internal/partner teams when further investigation or consultation is required.
• Maintain proper documentation and follow the defined support processes and SLAs.
• Communicate professionally with developers/creators and ensure timely follow-up on open issues.

Skills

Troubleshooting

Communication

Technical understanding

Documentation

Independent work

Cross-functional collaboration

Job description

Role: Developer Support Engineer

Key Responsibilities:

• Handle and respond to developer/creator queries related to app and platform issues.
• Investigate queries related to payments, app monetization, and payment information in the Horizon Dashboard.
• Support queries related to admin verification and app removals.
• Troubleshoot issues related to app setup, configuration, dashboard access, and developer workflows.
• Analyze the issue, identify the relevant documentation/process, and provide clear and accurate resolutions to developers.
• Work with internal/partner teams when further investigation or consultation is required.
• Maintain proper documentation and follow the defined support processes and SLAs.
• Communicate professionally with developers/creators and ensure timely follow-up on open issues.

Preferred Skills:

• Good troubleshooting and analytical skills.
• Strong written and verbal communication.
• Ability to understand technical issues and explain solutions clearly.
• Familiarity with web platforms, dashboards, APIs, or software development concepts is a plus.
• Good documentation and research skills.
• Ability to work independently as well as collaborate with cross-functional teams.

Experience: 2–5 years in Technical Support, Developer Support, Application Support, or a similar role.

Key Responsibilities

Role: Developer Support Engineer

Key Responsibilities:

• Handle and respond to developer/creator queries related to app and platform issues.
• Investigate queries related to payments, app monetization, and payment information in the Horizon Dashboard.
• Support queries related to admin verification and app removals.
• Troubleshoot issues related to app setup, configuration, dashboard access, and developer workflows.
• Analyze the issue, identify the relevant documentation/process, and provide clear and accurate resolutions to developers.
• Work with internal/partner teams when further investigation or consultation is required.
• Maintain proper documentation and follow the defined support processes and SLAs.
• Communicate professionally with developers/creators and ensure timely follow-up on open issues.

Preferred Skills:

• Good troubleshooting and analytical skills.
• Strong written and verbal communication.
• Ability to understand technical issues and explain solutions clearly.
• Familiarity with web platforms, dashboards, APIs, or software development concepts is a plus.
• Good documentation and research skills.
• Ability to work independently as well as collaborate with cross-functional teams.

Experience: 2–5 years in Technical Support, Developer Support, Application Support, or a similar role.

Skill Requirements

Role: Developer Support Engineer

Key Responsibilities:

• Handle and respond to developer/creator queries related to app and platform issues.
• Investigate queries related to payments, app monetization, and payment information in the Horizon Dashboard.
• Support queries related to admin verification and app removals.
• Troubleshoot issues related to app setup, configuration, dashboard access, and developer workflows.
• Analyze the issue, identify the relevant documentation/process, and provide clear and accurate resolutions to developers.
• Work with internal/partner teams when further investigation or consultation is required.
• Maintain proper documentation and follow the defined support processes and SLAs.
• Communicate professionally with developers/creators and ensure timely follow-up on open issues.

Preferred Skills:

• Good troubleshooting and analytical skills.
• Strong written and verbal communication.
• Ability to understand technical issues and explain solutions clearly.
• Familiarity with web platforms, dashboards, APIs, or software development concepts is a plus.
• Good documentation and research skills.
• Ability to work independently as well as collaborate with cross-functional teams.

Experience: 2–5 years in Technical Support, Developer Support, Application Support, or a similar role.

Other Requirements

Role: Developer Support Engineer

Key Responsibilities:

• Handle and respond to developer/creator queries related to app and platform issues.
• Investigate queries related to payments, app monetization, and payment information in the Horizon Dashboard.
• Support queries related to admin verification and app removals.
• Troubleshoot issues related to app setup, configuration, dashboard access, and developer workflows.
• Analyze the issue, identify the relevant documentation/process, and provide clear and accurate resolutions to developers.
• Work with internal/partner teams when further investigation or consultation is required.
• Maintain proper documentation and follow the defined support processes and SLAs.
• Communicate professionally with developers/creators and ensure timely follow-up on open issues.

Preferred Skills:

• Good troubleshooting and analytical skills.
• Strong written and verbal communication.
• Ability to understand technical issues and explain solutions clearly.
• Familiarity with web platforms, dashboards, APIs, or software development concepts is a plus.
• Good documentation and research skills.
• Ability to work independently as well as collaborate with cross-functional teams.

Experience: 2–5 years in Technical Support, Developer Support, Application Support, or a similar role.

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.