Senior Application Support Engineer - Remote Health Tech

Smile Digital Health; Toronto; Remote; CAD 85,000 - 110,000; Full time

Benefits offered by this job

Remote Work Environment

Flexible Time Away From Work Policy

Competitive Salary and Health/Medical

RRSP/TFSA/401K Employee Contribution

Life and Disability

Employee Assistance Program

FHIR Study Program and Skillsoft

Super HAPI Fun Club

Job summary

Smile Digital Health is seeking a Senior Application Support Developer to troubleshoot tickets, maintain and develop software for implementation projects, and handle bug fixes and enhancements. Expect on-call rotation for Tier 2 support and collaboration with client, engineering, and QA teams.

Ideal candidates have 8+ years in Java, strong HL7/FHIR experience, and familiarity with Hibernate, Spring, REST, and Git. Located in Ontario or willing to work remotely from Ontario preferred.

Qualifications

• Post-secondary education in Computer Science, Engineering, Mathematics, or related field, and/or equivalent working experience.
• 8+ years of experience with Software Development in Java.
• Experience with developing software applications, unit and functional test practices.
• Experience in end-to-end feature development.
• Experience building complex systems.
• Experience in HL7 (V2, FHIR) is highly preferred.
• Experience with Hibernate, Spring, REST web services, Git is an asset.
• Experience working in a support/troubleshooting role is an asset.
• Preference to candidates based in Ontario.

Responsibilities

• Provide advanced technical support by partnering with Tier 1 and Tier 2 Service Desk teams to diagnose, troubleshoot, and resolve complex customer incidents, participating in major incident response and root cause analysis as needed.
• Analyze business, product, and customer requirements to design scalable, maintainable, high-performing, and interoperable technical solutions while ensuring alignment with architectural standards and best practices.
• Collaborate cross-functionally with Product, Engineering, Support, and other stakeholders to design, develop, test, implement, and support enhancements and defect fixes.
• Lead technical decision-making by evaluating emerging technologies, recommending improvements to tools, frameworks, coding standards, and software development practices, and driving continuous improvement initiatives.
• Provide technical leadership and mentorship to developers and Tier 1/Tier 2 support teams by sharing best practices, troubleshooting techniques, debugging strategies, performance optimization, and operational procedures.
• Break down technical work, provide guidance on implementation approaches, and serve as the primary technical escalation point for project issues, delivery status, and complex production challenges.
• Maintain and enhance development frameworks, technical documentation, and operational procedures to ensure knowledge sharing and long-term maintainability.
• Ensure all delivered solutions meet security, privacy, quality, performance, and architectural standards while complying with organizational policies and industry best practices.
• Coach and mentor junior developers and co-op students through code reviews, technical guidance, and career development.
• Participate in an on-call production support rotation and provide after-hours support for critical production incidents, ensuring timely resolution and minimal customer impact.
• Demonstrate strong analytical and problem-solving skills with the ability to identify root causes, evaluate alternatives, and implement effective technical solutions.

Skills

Java development

HL7 (V2, FHIR)

REST

Hibernate

Spring

Git

Troubleshooting

Education

Post-secondary education in CS/Engineering/Math

Job description

Smile Digital Health is seeking a Senior Application Support Developer to troubleshoot tickets, maintain and develop software for implementation projects, and handle bug fixes and enhancements. Expect on-call rotation for Tier 2 support and collaboration with client, engineering, and QA teams.

Ideal candidates have 8+ years in Java, strong HL7/FHIR experience, and familiarity with Hibernate, Spring, REST, and Git. Located in Ontario or willing to work remotely from Ontario preferred.