Appian Developer

Apptoza Inc.; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

Apptoza Inc. in Toronto, Ontario, is seeking a service-focused professional to support production systems by diagnosing issues, implementing fixes, and validating resolutions under guidance.

The role involves monitoring applications and alerts, escalating complex problems, contributing to problem management, and assisting with change and release activities to ensure smooth deployments. You will collaborate with cross-functional teams, maintain runbooks, and support automation initiatives while

Responsibilities

• Supports stability and reliability of production systems by assisting with fixes and validating resolutions under guidance.
• Assists in troubleshooting and resolving production issues (L1/L2) escalating complex problems as needed to ensure timely resolution within SLAs.
• Monitors applications and alerts, identifies basic anomalies, and supports implementation of preventive measures.
• Contributes to problem management by documenting recurring issues and assisting in root cause analysis and fixes.
• Supports system performance and stability by implementing minor enhancements and fixes under supervision.
• Assists with change and release activities to ensure smooth and low-risk deployments.
• Collaborates with cross-functional teams to support issue resolution and maintain service continuity.
• Maintains and updates runbooks, documentation, and knowledge articles to support operational efficiency.
• Supports automation initiatives by assisting in identifying repetitive tasks and developing simple scripts or solutions.
• Learns and applies support best practices, adheres to security and governance standards, and provides updates on assigned tasks and issues to senior team members.

Job description

Supports stability and reliability of production systems by assisting with fixes| participating in root cause analysis| and validating resolutions under guidance.

Assists in troubleshooting and resolving production issues (L1/L2)| escalating complex problems as needed to ensure timely resolution within SLAs.

Monitors applications and alerts| identifies basic anomalies| and supports implementation of preventive measures.

Contributes to problem management by documenting recurring issues and assisting in root cause analysis and fixes.

Supports system performance and stability by implementing minor enhancements and fixes under supervision.

Assists with change and release activities to ensure smooth and low-risk deployments.

Collaborates with cross-functional teams to support issue resolution and maintain service continuity.

Maintains and updates runbooks| documentation| and knowledge articles to support operational efficiency.

Supports automation initiatives by assisting in identifying repetitive tasks and developing simple scripts or solutions.

Learns and applies support best practices| adheres to security and governance standards| and provides updates on assigned tasks and issues to senior team members.

Thanks & regards,

Phone: [phone] Ext 4640

Phone: [phone] Ext 1105