Track Lead - ServiceNow,JavaScript

HCL Technologies Limited; Mississauga; On-site; CAD 90,000 - 120,000; Full time

Job summary

HCL Technologies Limited is seeking an experienced ServiceNow Developer to design, develop, and enhance ServiceNow applications and workflows. You will build and support integrations using REST APIs, Integration Hub, MID Server, and other ServiceNow integration technologies while advancing Now Assist use cases for ITSM and Service Desk operations.

You will also design and enhance Virtual Agent and chatbot automation to improve employee self-service, and configure Flow Designer, Business Rules,

Qualifications

• Hands-on experience building ServiceNow solutions and workflows.

Responsibilities

• Design, develop, and enhance ServiceNow applications and workflows.
• Build and support integrations using REST APIs, Integration Hub, MID Server, and other ServiceNow integration technologies.
• Develop and implement Now Assist use cases for ITSM and Service Desk operations.
• Design and enhance ServiceNow Virtual Agent and chatbot automation to improve self-service.
• Configure Flow Designer, Business Rules, Client Scripts, UI Policies, and Script Includes.
• Troubleshoot production issues, support releases, and follow ServiceNow development best practices.
• Collaborate with architects, business stakeholders, and operations teams to deliver scalable automation solutions.

Skills

ServiceNow dev

REST APIs

Now Assist

Virtual Agent

Flow Designer

Business Rules

Client Scripts

UI Policies

Script Includes

MID Server

Tools

Integration Hub

ServiceNow MID Server

Job description

• Design, develop, and enhance ServiceNow applications and workflows.
• Build and support integrations using REST APIs, Integration Hub, MID Server, and other ServiceNow integration technologies.
• Develop and implement Now Assist use cases for ITSM and Service Desk operations.
• Design and enhance ServiceNow Virtual Agent and chatbot automation to improve self-service and reduce manual effort.
• Configure Flow Designer, Business Rules, Client Scripts, UI Policies, and Script Includes.
• Troubleshoot production issues, support releases, and follow ServiceNow development best practices.
• Collaborate with architects, business stakeholders, and operations teams to deliver scalable automation solutions.

We are seeking an experienced ServiceNow Developer with strong expertise in platform development, enterprise integrations, and AI-powered service automation. The ideal candidate will have hands‑on experience building ServiceNow solutions, implementing Now Assist use cases, and developing Virtual Agent/Service Desk chatbot capabilities to enhance the employee support experience.

Key Responsibilities

Key Sourcing Information : NA

Skill Requirements

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry‑leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.