Senior Customer Demand Planner

Mondelez International; Toronto; On-site; CAD 65,000 - 95,000; Full time

Job summary

An established industry player is seeking a Customer Demand Planner to oversee demand planning activities and drive collaboration across teams. This role is crucial for generating insights and facilitating demand inputs for revenue reporting and production planning. The ideal candidate will possess strong analytical and communication skills, with a solid background in supply chain management. Join a dynamic team that values diversity and fosters a flexible work environment, where your contributions will significantly impact the company's growth and success in the fast-moving consumer goods sector.

Benefits

Flexible work environment

Diversity and inclusion initiatives

Career development opportunities

Health and wellness programs

Qualifications

• 3+ years of experience in Supply Chain or Sales Planning.
• Strong communication skills for articulating issues and solutions.
• Proficiency in data analytics and fact-based insights.

Responsibilities

• Lead demand management agenda and cross-functional collaboration.
• Manage and coach the demand planning team for improvement.
• Drive forecast alignment with external customers.

Skills

Supply Chain Management

Analytical Skills

Communication Skills

Problem-Solving Skills

Influencing Skills

Education

Bachelor’s Degree

Tools

PowerBI

MS Office (Excel, PowerPoint)

Job description

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible

You will oversee demand planning activities for your assigned productfamilies in your business unit. Youwill also lead the demand reviewprocess and driving interactions withthe cross-functional teams.

How you will contribute

You will:

• Lead the demand management agenda for the category, being the key interface betweencommercial (sales revenue planning) and supply (replenishment) to identify and evaluatethe impact of potential availability issues/commercial changes including gap assessment andrisk and opportunity discussions
• Partner with modelling team for the generation of statistical forecasting
• Manage, coach and develop a team
• Review standard consumption versus forecast at the customer and total product levels,liaising with replenishment and sales revenue planning to manage potential availabilityissues and the impact of under consumption
• Drive strong linkages with the commercial, customer collaboration, modelling, orderfulfilmentteams and supply planning including innovation and equity
• Drive continuous capability building in the demand planning team for planningimprovement

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Comprehensive supply chain, economic, financial or logistics experience andcommercial awareness in a fast-moving consumer goods or consumer packaged goods environment
• Open to learn new ways of working and is willing to use new tools
• Experience driving demand review and participation in an IBP cycle
• Able to influence cross-functional teams, working on the key priorities and improving theplan
• Able to build effective teams
• Knowledge in leading practice demand planning and end-to-end supply chainconcepts
• Excellent problem-solving skills, analytical skills and verbal and written communicationskills

More about this role

The Customer Demand Planner is a key contributor to the Demand Planning segment of the Integrated Business Planning process, by leading the short to mid-term forecast planning (0-15 months) in APOA with key inputs from CBT and external customers (where applicable). This role will serve to facilitate multiple forums; generating insight and in turn will provide demand inputs accordingly. This forecast output is utilized for Revenue reporting and Production Planning. Customer Demand Planning partners with the Category Demand Planning team and is a joint owner of gap reconciliation between the category and customer level forecast.

In addition to forecasting responsibilities, this person may be asked to lead root cause analysis, innovation management, or other ad hoc collaboration initiatives. The position will interface with Sales, Sales Strategy, Category Demand Planning, Supply Planning and others to communicate this forecast that drives our Operating Plan as well as supports key CS&L metrics and overall business results. An understanding of Supply Chain principles is required.

What you need to know about this position:

This will be a customer facing role that will work closely with the Sales team and where relationship exist, with the customer demand counterparts, in customer forecast generation and alignment for all categories. This role will be responsible for achieving customer forecast performance targets.

What extra ingredients you will bring:

• Build an un-biased/un-constrained CBT recommended category/PPG/sku APO shipment forecast using cross-functional inputs, consumption/shipment analysis and overlays that will be used for Revenue reporting, Production Planning and deployment downstream.
• Review the disaggregated short-term demand plan in APO, which includes SKU/location mix and weekly pacing.
• Maintain key parameters in APO such as proper sku mix, innovations, phase out and discontinuations
• Ensure that an APO accurate forecast is passed through the system with appropriate communication to Operations as needed as part of the S&OE process.
• Facilitate communication of updates/exceptions, explain variances vs. prior year, annual contract and prior estimate, and report on forecast accuracy.
• Drive forecast alignment with external customers, leveraging data to influence forecasts. Align demand profiles for new skus and promotions to ensure replenishment orders come in as expected.
• Perform root-cause analysis for continuous plan improvement for key service issues, forecast error and bias to be shared on monthly KPI review.
• Provide thought leadership and act as the subject matter expert in reporting insights to strengthen segment, brand and category efforts by customer.
• Clearly communicate all assumptions, drivers, risks and opportunities within and outside current forecast plan
• Present data to cross functional teams to shape new product launches, customer intelligence, and rationalization; influencing execution decisions.

Education / Certifications:

• Bachelor’s Degree is required

Job specific requirements:

• 3+ years' related experience in Supply Chain or Sales Planning is required, and preferably within the CPG industry.
• PowerBI experience is an asset.
• MS Office tools efficiency - Windows environment: Intermediate Excel and Power point
• Strong communication skills; ability to articulate issues both verbally and in writing, outlining possible solutions.
• Proficiency in data analytics and gathering fact-based insight based on trends.
• Experience leading Consensus forums where negotiation and influencing skills will be essential.

Work schedule:

• Regular business working hours M-F

No Relocation support available Business Unit Summary

With several brands that are among consumer favourites, including Cadbury, OREO, Christie and Maynards, we are one of the largest snack companies in Canada. Many of our iconic brands are ranked first, second or third in their categories, and our manufacturers and pastry chefs have an enviable mission to create and manufacture chocolate, cookies, crackers and candy in our iconic factories and locations across Ontario. A company with many ambitious growth targets, we have invested close to $250 million in our Ontario plants in recent years alone; We run marketing campaigns promoting innovative products such as Cadbury Dark Milk tablets and OREO Birthday Cake and Peppermint Bark cookies. Our community of more than 2,683 employees is present across Canada and our head office is in Toronto. Passion and dedication characterize our Company. We encourage all our employees to be themselves at work, to speak out and to encourage diversity in all areas of activity. In addition, we foster a flexible work environment and place great importance on the notions of trust and empathy to promote a true sense of belonging.

Mondelez welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process. Please note that the term "accommodation" in this posting means changes that are made in order to meet the needs of a person with disabilities and not lodging.

Job Type Regular Demand Planning Customer Service & Logistics