Senior Customer Success Manager

Klue; Vancouver; On-site; CAD 90,000 - 140,000; Full time

Job summary

Klue, a leading AI-driven competitive intelligence platform, is hiring in Vancouver for a Senior Customer Success Manager. You’ll own the full customer journey from onboarding through renewal and expansion, coordinating with product, sales, and support to ensure measurable value and long-term partnerships.

You’ll forecast renewals, drive adoption, and help customers realize business outcomes. In our AI-first environment, you’ll stay ahead of signals and act as trusted advisor while expanding

Qualifications

• Experience managing renewals and expansions.
• Ability to forecast renewals and drive adoption.

Responsibilities

• Own Renewals and Expansions. You forecast it, manage it, and hit it; build the business case for expansion and coordinate cross-sell motions.
• Drive Adoption and Platform Completeness. Ensure customers derive measurable value and complete platform adoption for renewals and growth.

Skills

Account management

Customer relationship

Forecasting

Cross-functional collaboration

Job description

At Klue, We’re Building the Future of Competitive Intelligence

The Customer Success team is hiring

You're the person who walks into an account and immediately sees what matters: the risk no one's named yet, the expansion hiding in plain sight, the champion waiting to be developed. You earn trust fast, ask the right questions, and turn a customer's goals into a plan that actually sticks.

If that sounds like you, keep reading. We'd love to meet you.

As a Senior Customer Success Manager at Klue, you own the full customer relationship, from onboarding through renewal and expansion. You're the connective tissue: keeping every account team aligned, every customer growing, and every risk on the radar before it becomes a problem. Klue's product moves fast. New AI agents, integrations, and capabilities ship continuously. The CSMs who thrive here stay ahead of it, act on signals early, and show up as both a trusted advisor and a confident commercial partner.

Your Mission? To make sure every customer in your book gets real, measurable value from Klue, and grows because of it. You build the relationships, drive the adoption, and close the commercial outcomes. When your customers win, you win.

What's In It for You?

This role puts you at the center of how B2B companies use competitive intelligence to win deals, grow revenue, and own their markets. You'll work across industries and stakeholder levels, build deep customer intuition, and gain hard-won experience running complex change management inside leading organizations. In an AI-first company shipping continuously, your expertise compounds fast. No two years here look the same.

What You'll Do

• Own Renewals and Expansions. Your book, your number. You forecast it, manage it, and hit it. That means spotting churn signals before anyone else names them, building the business case for expansion, and running cross-sell motions with Sales, including Klue's win-loss interview program. The commercial outcomes are yours.

• Drive Adoption and Platform Completeness. Kl