Senior CSM: Utilities Value Realization & Growth

Klir Platform Europe Limited; Toronto; Hybrid; CAD 90,000 - 110,000; Full time

Benefits offered by this job

MacBook Pro

Unlimited vacation

Canadian benefits package

Annual bonus

Job summary

Klir Platform Europe Limited in Canada is seeking a Senior Customer Success Manager to guide utilities through a value-driven post-implementation journey, owning relationships across stakeholders and delivering measurable progress.

You will build shared success plans, drive adoption, manage change, and collaborate with Sales on expansion, with metrics like Net Revenue Retention and Time to Value guiding your work.

Qualifications

• 5+ years in Customer Success (Strategic/Enterprise CSM or similar) is required.
• Experience with enterprise clients and regulated industries or utilities is a strong asset.

Responsibilities

• Own post-implementation relationships and drive long-term value with stakeholders.
• Create shared Success Plans with clear outcomes, timelines and responsibilities.
• Drive value realization and maintain proactive engagement across teams.
• Develop multithreaded relationships across accounts and executive sponsors.
• Lead change management efforts around processes, people and communications.
• Guide adoption, enablement, renewals, and expansion opportunities.

Skills

Strategic thinking

Post-implementation guidance

Change management

Relationship building

Renewal ownership

Data-driven engagement

Executive stakeholder management

Job description

Klir Platform Europe Limited in Canada is seeking a Senior Customer Success Manager to guide utilities through a value-driven post-implementation journey, owning relationships across stakeholders and delivering measurable progress.

You will build shared success plans, drive adoption, manage change, and collaborate with Sales on expansion, with metrics like Net Revenue Retention and Time to Value guiding your work.