Senior CRE Loan Servicing Lead (Remote)

KeyBank

Quinte West

Hybrid

CAD 99,000 - 175,000

Full time

11 days ago

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Job summary

KeyBank is seeking a Senior Servicing Officer to manage a portfolio of commercial real estate loans, supporting the Real Estate Institutional Capital Group. You will handle end-to-end servicing, loan administration, and client services for a sophisticated client base including REITs and private equity firms.

The role involves pre- and post-closing reviews, data integrity, and collaboration with relationship managers, closers, and internal teams.

Qualifications

Bachelor’s degree or equivalent experience preferred.
5+ years of related experience, including at least 2 years in a Lead Service Officer role or equivalent.
Experience in banking or financial services preferred.

Responsibilities

Manage pre- and post-closing services for complex loan structures including ESOPs, Healthcare, Real Estate, and more.
Identify and resolve risk/exceptions and communicate with management and LOB.
Maintain expert-level understanding of systems and ensure data integrity.
Collaborate with internal and external stakeholders to drive the loan process.
Book loans in LoanIQ, confirm collateral, and manage documentation exceptions.
Review and prepare documentation using LaserPro Lending (LPL) and DocuSign.
Lead projects and continuous improvement initiatives; may require in-person sessions.
Conduct pre-closing quality verification and manage fiduciary responsibilities.
Onsite training and mentoring of team members; back-up to manager.