Senior Commercial Operations & CRM Specialist

Umicore AG & Co. KG; Markham; On-site; CAD 67,000 - 83,000; Full time

Benefits offered by this job

Competitive salary

Collaborative environment

Inclusive culture

Job summary

Umicore, located in Markham, Ontario, is seeking a Commercial Operations Sr. Specialist / Sr. Supervisor to support key account activities within Jewelry & Industrial Metals.

The role involves researching prospective customers, making cold calls, and coordinating SAP-based order processing and proposals. The ideal candidate has a college diploma in business, experience with CRM systems (SAP preferred), and strong communication and problem-solving skills.

Qualifications

• College diploma in business (preferably marketing, administration or similar).
• Experience with CRM system, preferably SAP.
• Confident in speaking with customers on the phone.

Responsibilities

• Researches sources for developing prospective customers and for information to determine their potential
• Make cold calls to new and inactive customers
• Keep customers informed of new products/services at UPMC
• Support and respond to customer inquiries by emails or phone calls
• Expedite resolution of customer problems and complaints
• Mail out customer information booklets
• Take orders and enter orders in SAP
• Provide clear and effective proposals/quotes as necessary for current and prospective customers
• Stay informed with current markets
• Provide support to Customer Service representatives
• Record and update customer database with all activities
• Provide weekly and monthly reports to management on sales activities, figures and issues
• Assist in the preparation of marketing material and maintain company website
• Other duties as assigned

Skills

Customer-facing communication

Problem-solving

Results-oriented

Motivated

Education

College diploma in business

Tools

SAP

CRM systems

Job description

Umicore, located in Markham, Ontario, is seeking a Commercial Operations Sr. Specialist / Sr. Supervisor to support key account activities within Jewelry & Industrial Metals.

The role involves researching prospective customers, making cold calls, and coordinating SAP-based order processing and proposals. The ideal candidate has a college diploma in business, experience with CRM systems (SAP preferred), and strong communication and problem-solving skills.