Commercial Operations Specialist / Supervisor

Umicore Group; Markham; On-site; CAD 59,000 - 67,000; Full time

Benefits offered by this job

Competitive salary and benefits

Job summary

Umicore Group in Markham, Ontario, seeks a Customer Service professional for Jewelry & Industrial Metals to manage refining lots, settlements, and cross-border shipments.

You will train staff, review quotes in SAP, prepare customs docs, and provide dedicated account management for key customers. A college diploma in business/marketing and strong English skills are required, with Advanced computer skills including SAP, MS Office, and Outlook. Salary range CAD 59,300–CAD 67,000.

Qualifications

• College diploma or equivalent in business administration, marketing or similar field with experience in sales, marketing or customer service.
• Excellent verbal and written communication skills in English.
• Advanced computer skills (Outlook, MS Office, SAP, website design)

Responsibilities

• Coordinate and manage the settlement of refining lots, contacting customers to resolve discrepancies and obtain missing documentation.
• Communicate technical details of incoming refining lots to customers, including pricing structures, refining methods, and options.
• Train Refining Clerks and Customer Service staff on proper identification, documentation procedures, and processing.
• Review and validate new quotes for accuracy; input and maintain pricing structures in SAP. Generate targeted lists and campaigns.
• Prepare and authorise customs documentation; coordinate domestic and international shipments.
• Communicate refining results to customers, review settlement options, and explain pricing components and market fluctuations.
• Address and resolve customer complaints by reviewing assay results and coordinating retesting when required.
• Audit incoming refining lot documentation for completeness and accuracy.

Skills

Communication skills

Analytical skills

Problem solving

Multitasking

Organizational skills

Education

College diploma in business administration or marketing

Tools

SAP

MS Office

Outlook

Website design

Job description

Powering the cars of today and tomorrow. Reducing harmful emissions. Giving unique properties to high-end applications. Giving new life to used metals. As a global advanced materials and recycling group, we develop, produce, and recycle materials for a better life.

About Jewelry & Industrial Metals

A wealth of applications. Umicore is an expert in developing products and processes based on precious metals such as gold, silver and platinum. These materials enable our customers to make fine Jewelry, coins, high-purity glass and industrial catalysts. Umicore also enables the sustainable and responsible sourcing of these metals and provides closed-loop recycling for our customers. To make the most of these precious metals we cannot stand still. We need to find new ways to do things, discover new solutions and develop new processes. Which is where you come in.

Your Key Accountabilities

• Coordinate and manage the settlement of refining lots, contacting customers to resolve discrepancies and obtain missing documentation.
• Communicate technical details of incoming refining lots to current and prospective customers, including explanations of pricing structures, refining methods (metallics vs. sweeps), and counter purchase versus refining options.
• Train Refining Clerks and Customer Service staff on proper identification, combination, and treatment of refining lots, as well as accurate documentation procedures. Provide guidance to Security on processing incoming lots.
• Review and validate new quotes for accuracy; input and maintain pricing structures within SAP. Utilize Business Objects to generate targeted mailing lists, design and execute refining promotions, and analyze campaign results.
• Prepare and authorise customs documentation; coordinate domestic and international shipments, including cross-border transactions with the United States.
• Communicate refining results to customers, review settlement options, provide market-based quotations, and explain pricing components, deductions, and market fluctuations.
• Address and resolve customer complaints by reviewing assay results, providing technical explanations, offering solutions, and coordinating retesting when required.
• Conduct proactive sales outreach to secure refining lots, respond to quote requests, and educate customers on refining processes both administratively and technically.
• Audit incoming refining lot documentation for completeness and accuracy following processing by Security and Refining Clerks.
• Process settlements including Ready Stock, Custom Orders, or return metal orders; manage credit card transactions and settlement deductions for outstanding balances or metal obligations.
• Provide dedicated account management for key refining customers to ensure operational efficiency, accuracy, and high service standards.
• Perform additional duties as assigned.

Who we are looking for

• College diploma or equivalent in business administration, marketing or similar field combined withpreviousexperience in sales,marketingor customer service
• Excellent verbal and written communication skills in English
• Advanced computer skills (Outlook, MS Office, SAP, website design)
• Experience injewellery/precious metals industry is considered a strong asset
• Problem Solving Skills
• Organizational skills & Analytical skills with the ability to multitask in afar pacedenvironment.
• This is adding an additional headcount to our Customer Service Department
• Salary for this position is $59,300 - $ 67,000.

What we offer

We aim to lead the way. Not just for our customers, but for our employees too. That is why we strive to create a collaborative environment in which we can all succeed, and a culture through which we can all share ideas, develop our expertise and advance our careers. We engage in building an inclusive work culture that offers equal opportunities for all employees irrespective of their diverse backgrounds. As you would expect from a world-leading organisation, we will also reward your contribution with a competitive salary and benefits. With all this and more, imagine what you could do?