Commercial Operations Sr. Specialist / Sr. Supervisor

Umicore Group; Markham; Sur place; CAD 67 000 - 83 000; Plein temps

Résumé du poste

Umicore Group in Markham, Ontario is seeking a proactive Customer Accounts professional to join our Jewelry & Industrial Metals team. You will research prospective customers, perform cold calls, and keep clients informed about new products and services.

You will handle inquiries by phone and email, enter orders in SAP, and prepare proposals as needed to drive sales. The role requires a college diploma in business, experience with CRM/SAP, strong communication skills, problem solving, and a

Qualifications

• College diploma in business or equivalent required.
• CRM experience with SAP preferred.
• Strong phone communication skills.
• Problem-solving aptitude and results orientation.
• Advanced computer skills; SAP experience is a strong asset.
• Bilingual English/French is an asset.

Responsabilités

• Research sources to identify prospective customers and assess potential.
• Make cold calls to new and inactive customers.
• Inform customers about new products and services at UPMC.
• Respond to inquiries by email or phone and provide timely feedback.
• Expedite resolution of customer problems and complaints.
• Take and enter orders in SAP.
• Provide clear proposals/quotes as needed.
• Maintain current market knowledge and update customer databases.
• Support and coordinate with Customer Service representatives.
• Record all activities in the customer database.

Connaissances

SAP experience

CRM system

Phone communication

Problem solving

Results oriented

Motivated

Advanced computer skills

Bilingual EN/FR

Formation

College diploma in business

Outils

SAP

Description du poste

Powering the cars of today and tomorrow. Reducing harmful emissions. Giving unique properties to high-end applications. Giving new life to used metals. As a global advanced materials and recycling group, we develop, produce, and recycle materials for a better life.

About Jewelry & Industrial Metals

A wealth of applications. Umicore is an expert in developing products and processes based on precious metals such as gold, silver and platinum. These materials enable our customers to make fine Jewelry, coins, high-purity glass and industrial catalysts. Umicore also enables the sustainable and responsible sourcing of these metals and provides closed-loop recycling for our customers. To make the most of these precious metals we cannot stand still. We need to find new ways to do things, discover new solutions and develop new processes. Which is where you come in.

Your Key Accountabilities

• Researches sources for developing prospective customers and for information to determine their potential
• Make cold calls to new and inactive customers
• Keep customers informed of new products/services at UPMC
• Support and respond to customer inquiries by emails or phone calls
• Expedite resolution of customer problems and complaints
• Mail out customer information booklets
• Take orders and enter orders in SAP
• Provide clear and effective proposals/quotes as necessary for current and prospective customers
• Stay informed with current markets
• Provide support to Customer Service representatives
• Record and update customer database with all activities

Who we are looking for

• College diploma in business (preferably marketing, administration or similar)
• Previous experience with CRM system, preferably SAP
• Confident in speaking with customers on the phone.
• Demonstrated aptitude for problem-solving
• Results-oriented
• Motivated Individual
• Advanced computer skills (SAP experience a strong asset)
• Bilingual (English/French and asset)
• This is adding a replacement position
• Salary for this position is $66,800 - $83,000
• We do not use artifical intelligence to screen candidates.

What we offer

We aim to lead the way. Not just for our customers, but for our employees too. That is why we strive to create a collaborative environment in which we can all succeed, and a culture through which we can all share ideas, develop our expertise and advance our careers. We engage in building an inclusive work culture that offers equal opportunities for all employees irrespective of their diverse backgrounds. As you would expect from a world-leading organisation, we will also reward your contribution with a competitive salary and benefits. With all this and more, imagine what you could do?