Commercial Operations Sr. Specialist / Sr. Supervisor

Umicore AG & Co. KG; Markham; On-site; CAD 67,000 - 83,000; Full time

Benefits offered by this job

Competitive salary

Collaborative environment

Inclusive culture

Job summary

Umicore, located in Markham, Ontario, is seeking a Commercial Operations Sr. Specialist / Sr. Supervisor to support key account activities within Jewelry & Industrial Metals.

The role involves researching prospective customers, making cold calls, and coordinating SAP-based order processing and proposals. The ideal candidate has a college diploma in business, experience with CRM systems (SAP preferred), and strong communication and problem-solving skills.

Qualifications

• College diploma in business (preferably marketing, administration or similar).
• Experience with CRM system, preferably SAP.
• Confident in speaking with customers on the phone.

Responsibilities

• Researches sources for developing prospective customers and for information to determine their potential
• Make cold calls to new and inactive customers
• Keep customers informed of new products/services at UPMC
• Support and respond to customer inquiries by emails or phone calls
• Expedite resolution of customer problems and complaints
• Mail out customer information booklets
• Take orders and enter orders in SAP
• Provide clear and effective proposals/quotes as necessary for current and prospective customers
• Stay informed with current markets
• Provide support to Customer Service representatives
• Record and update customer database with all activities
• Provide weekly and monthly reports to management on sales activities, figures and issues
• Assist in the preparation of marketing material and maintain company website
• Other duties as assigned

Skills

Customer-facing communication

Problem-solving

Results-oriented

Motivated

Education

College diploma in business

Tools

SAP

CRM systems

Job description

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Commercial Operations Sr. Specialist / Sr. Supervisor

Location: Markham, ON, CA

Business Unit: Jewelry & Industrial Metals

About Umicore

Powering the cars of today and tomorrow. Reducing harmful emissions. Giving unique properties to high-end applications. Giving new life to used metals. As a global advanced materials and recycling group, we develop, produce, and recycle materials for a better life.

About Jewelry & Industrial Metals

A wealth of applications. Umicore is an expert in developing products and processes based on precious metals such as gold, silver and platinum. These materials enable our customers to make fine Jewelry, coins, high-purity glass and industrial catalysts. Umicore also enables the sustainable and responsible sourcing of these metals and provides closed-loop recycling for our customers. To make the most of these precious metals we cannot stand still. We need to find new ways to do things, discover new solutions and develop new processes. Which is where you come in.

Your Key Accountabilities

• Researches sources for developing prospective customers and for information to determine their potential
• Make cold calls to new and inactive customers
• Keep customers informed of new products/services at UPMC
• Support and respond to customer inquiries by emails or phone calls
• Expedite resolution of customer problems and complaints
• Mail out customer information booklets
• Take orders and enter orders in SAP
• Provide clear and effective proposals/quotes as necessary for current and prospective customers
• Stay informed with current markets
• Provide support to Customer Service representatives
• Record and update customer database with all activities
• Provide weekly and monthly reports to management on sales activities, figures and issues
• Assist in the preparation of marketing material and maintain company website
• Other duties as assigned

Who we are looking for

• College diploma in business (preferably marketing, administration or similar)
• Previous experience with CRM system, preferably SAP
• Confident in speaking with customers on the phone.
• Demonstrated aptitude for problem-solving
• Results-oriented
• Motivated Individual
• Advanced computer skills (SAP experience a strong asset)
• Bilingual (English/French and asset)
• This is adding a replacement position
• Salary for this position is $66,800 - $83,000
• We do not use artifical intelligence to screen candidates.

What we offer

We aim to lead the way. Not just for our customers, but for our employees too. That is why we strive to create a collaborative environment in which we can all succeed, and a culture through which we can all share ideas, develop our expertise and advance our careers. We engage in building an inclusive work culture that offers equal opportunities for all employees irrespective of their diverse backgrounds. As you would expect from a world-leading organisation, we will also reward your contribution with a competitive salary and benefits. With all this and more, imagine what you could do?