Senior Accounts Receivable & Collections Specialist

MoveSmart Rentals; Canada; On-site; CAD 30,000 - 40,000; Full time

Job summary

MoveSmart Rentals is seeking an experienced Senior Accounts Receivable & Collections Specialist to manage full-cycle AR and collections across our Canadian operations. You will handle invoicing, payment application, reconciliations, collections, billing disputes, and forecasting. This role requires independent portfolio ownership and the ability to negotiate difficult conversations, investigate discrepancies, and improve cash flow timing with strong Excel/Sheets skills.

Qualifications

• Bachelor's degree in Accounting, Finance, or related field with accounting concentration.
• 4+ years of AR/collections experience; Canadian experience required.
• Strong Excel or Google Sheets skills and experience with accounting software.

Responsibilities

• Prepare, review, and issue customer invoices and statements.
• Apply customer payments and resolve unapplied cash.
• Reconcile customer accounts and investigate discrepancies.
• Process credits, refunds, deductions, short payments, and overpayments.
• Maintain accurate customer records, payment terms, and collection notes.
• Monitor aging 30-, 60-, and 90-day balances.
• Conduct collection follow-up by phone and email.
• Negotiate payment arrangements within company guidelines.
• Investigate billing disputes and coordinate with internal teams.
• Prepare collection forecasts and report accounts at risk.
• Support month-end closing, AR reconciliations, and reporting.

Skills

Full-cycle AR & collections

Excel/Google Sheets

Communication in difficult collections

Negotiation skills

Education

Bachelor's in Accounting/Finance

Professional designation (CPA asset)

Tools

QuickBooks Online

ERP software

Job description

Work Schedule

Full-Time, Ontario Business Hours

Compensation

C$30,000–C$40,000 annually, plus quarterly performance-based bonuses

The role also offers up to C$4,800 annually in quarterly performance-based bonus potential, with a maximum of C$1,200 per quarter.

Bonus eligibility may be based on aging reduction, collection performance, payment commitments received, forecast accuracy, dispute resolution, account accuracy, documentation quality, and compliance with company controls.

Final compensation will depend on relevant experience, Canadian-company exposure, portfolio complexity, accounting-system knowledge, communication skills, and demonstrated collections performance.

About The Role

MoveSmart Rentals is hiring an experienced Senior Accounts Receivable & Collections Specialist to manage full-cycle accounts receivable and collections across our Canadian operations.

This role combines accurate AR administration with active ownership of overdue accounts. You will manage customer invoicing, payment application, account reconciliations, collections, billing disputes, payment commitments, and collection forecasting.

This is not a junior billing or cash-application position. We are looking for someone who can independently manage a customer portfolio, handle difficult payment conversations, investigate discrepancies, and improve the timing and predictability of incoming cash.

Previous Experience Supporting Canadian Companies Is Required

Key Responsibilities

• Prepare, review, and issue customer invoices and statements
• Apply customer payments accurately and resolve unapplied cash
• Reconcile customer accounts and investigate discrepancies
• Process credits, refunds, deductions, short payments, and overpayments
• Maintain accurate customer records, payment terms, and collection notes
• Monitor current, 30-, 60-, and 90-day aging balances
• Conduct professional collection follow-up by telephone and email
• Follow up on missed payments and broken payment commitments
• Negotiate payment arrangements within approved company guidelines
• Investigate billing disputes and coordinate with internal departments
• Escalate high-value, high-risk, disputed, or severely overdue accounts
• Prepare collection forecasts and report accounts at risk
• Support month-end closing, AR reconciliations, and reporting
• Recommend improvements to billing, collections, and escalation processes
• Maintain complete and organized account documentation

Education And Experience Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration with an accounting concentration, or a closely related field
• A recognized professional accounting designation is considered an asset but is not required
• Minimum 4 years of directly relevant accounts receivable, collections, credit, or accounting experience
• Candidates with 4–7+ years of relevant experience are strongly preferred
• Previous experience supporting Canadian companies is required
• Strong full-cycle accounts receivable and collections experience
• Direct experience managing overdue customer accounts and aging reports
• Experience conducting telephone and email collections
• Experience resolving billing disputes, unapplied cash, short payments, credits, and account discrepancies
• Experience negotiating and monitoring payment arrangements
• Experience preparing collection reports, aging summaries, or cash-receipt forecasts
• Experience supporting month-end accounting activities
• Strong Microsoft Excel or Google Sheets skills
• Experience with QuickBooks Online or another established accounting or ERP platform
• Advanced professional English, both written and spoken
• Ability to communicate firmly and professionally during difficult collection conversations
• Ability to work full-time during Ontario business hours
• Reliable computer, high-speed internet, headset, webcam, and professional remote workspace

Ideal Candidate

You are organized, persistent, analytical, and comfortable discussing overdue balances directly with customers.

You maintain professional relationships while remaining clear about payment expectations and deadlines. You investigate why accounts remain unpaid, resolve valid issues, document commitments, follow up consistently, and elevate concerns when required.

You are comfortable being accountable for collection performance, aging reduction, forecast accuracy, and the quality of customer account management.

What Success Looks Like

• Invoices are issued accurately and on time
• Payments are applied promptly and correctly
• Customer accounts remain accurate and reconciled
• Overdue balances receive consistent follow-up
• Payment commitments are documented and monitored
• Billing disputes are resolved efficiently