Senior Client Services Representative - CARE

SmartRecruiters, Inc.; Collingwood; Remote; CAD 42,000 - 62,000; Full time

Job summary

Centre for Animal Referral and Emergency (CARE) in Collingwood is seeking a Senior Client Services Representative to join our 24-hour specialist and emergency veterinary hospital. This full-time role focuses on delivering outstanding client service and supporting a busy front desk workflow in a demanding a fast-paced setting.

Prior experience in animal care and veterinary software like EzyVet is valued. The position offers a pathway for career progression within CARE, with opportunities to

Qualifications

• Has previous experience in animal care industry (essential)
• Passion for customer service and helping people
• Empathetic, professional and confident communication
• Calm, organized in a fast-paced environment
• Strong attention to detail and administrative skills
• Team player with multidisciplinary collaboration
• Able to manage multiple priorities simultaneously
• Strong computer literacy and MS Office proficiency

Responsibilities

• Assist clients with inquiries, scheduling and admissions
• Maintain accurate client records and ensure privacy compliance
• Support team with administrative tasks and phone/email correspondence
• Coordinate with veterinary staff to ensure smooth patient flow
• Contribute to a positive client experience and hospital efficiency

Skills

Customer service

Multitasking

Empathy

Attention to detail

Computer literacy

Tools

EzyVet

MS Office

Job description

Senior Client Services Representative - CARE

• Full-time

Senior Client Services Representative (Full Time)

The Centre for Animal Referral and Emergency (CARE) is seeking a Client Services Representative to join our 24-hour specialist and emergency veterinary hospital in Collingwood.

This role is ideal for someone with experience in the animal care industry who is passionate about delivering outstanding customer service.Veterinary nursing experience would be highly regarded.

About You

• Haspreviousexperience working within the animal care industry (essential)
• Has a genuine passion for customer service and helping people
• Communicates with empathy, professionalism, and confidence
• Remains calm andorganisedin a fast-paced environment
• Has excellent attention to detail and administrative skills
• Enjoys working collaboratively with a multidisciplinary team
• Is confident managing multiple priorities simultaneously
• Has strong computer literacy and experience with Microsoft Office programs

Knowledge ofEzyVetpractice management software and medical privacy laws would beadvantageousbut is not essential.

Current Roster

This is a full-time position working asetrotating fortnightly roster (subject to change with notice):

Week 1 – Day Shifts

Week 2 – Afternoon/Evening Shifts, 2am being the latest finish.

This roster includes one Saturday shift per fortnight.

This position offers genuine career progressionand leadership developmentopportunities for the right person.CARE is committed to supporting your professional development and long-term career goals.

The Opportunity

A career at CARE will provide the successful candidate with:

• Competitiveremunerationcommensuratewith skill level and experience
• Generous staff discounts on a range of hospital products and services

Join a team where exceptional client care is just as important as exceptional patient care.