Senior Veterinary Client Services Lead

SmartRecruiters, Inc.; Collingwood; Remote; CAD 42,000 - 62,000; Full time

Job summary

Centre for Animal Referral and Emergency (CARE) in Collingwood is seeking a Senior Client Services Representative to join our 24-hour specialist and emergency veterinary hospital. This full-time role focuses on delivering outstanding client service and supporting a busy front desk workflow in a demanding a fast-paced setting.

Prior experience in animal care and veterinary software like EzyVet is valued. The position offers a pathway for career progression within CARE, with opportunities to

Qualifications

• Has previous experience in animal care industry (essential)
• Passion for customer service and helping people
• Empathetic, professional and confident communication
• Calm, organized in a fast-paced environment
• Strong attention to detail and administrative skills
• Team player with multidisciplinary collaboration
• Able to manage multiple priorities simultaneously
• Strong computer literacy and MS Office proficiency

Responsibilities

• Assist clients with inquiries, scheduling and admissions
• Maintain accurate client records and ensure privacy compliance
• Support team with administrative tasks and phone/email correspondence
• Coordinate with veterinary staff to ensure smooth patient flow
• Contribute to a positive client experience and hospital efficiency

Skills

Customer service

Multitasking

Empathy

Attention to detail

Computer literacy

Tools

EzyVet

MS Office

Job description

Centre for Animal Referral and Emergency (CARE) in Collingwood is seeking a Senior Client Services Representative to join our 24-hour specialist and emergency veterinary hospital. This full-time role focuses on delivering outstanding client service and supporting a busy front desk workflow in a demanding a fast-paced setting.

Prior experience in animal care and veterinary software like EzyVet is valued. The position offers a pathway for career progression within CARE, with opportunities to