Senior Client Executive

Automated Creative; Toronto; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

Une entreprise innovante dans le domaine de la publicité recherche un agent de service client junior pour gérer des campagnes avec des marques mondialement reconnues. Le candidat idéal saura allier analyse de données et créativité, tout en étant prêt à se former sur des domaines moins familiers. Ce rôle offre une flexibilité de travail hybride et un environnement collaboratif dynamique où les employés sont encouragés à innover.

Benefits

Urban Fitness Class Membership

Private Health Insurance

Performance Bonus Scheme

30 Days Annual Holiday

Regular Team Socials

European Travel Opportunities

Qualifications

• 1-2 ans d'expérience dans le marketing digital ou la gestion de comptes.
• Capacité à gérer plusieurs priorités et respecter les délais.
• Compréhension de la stratégie numérique et des données.

Responsibilities

• Gérer la relation quotidienne avec les clients pour assurer leur engagement.
• Planifier et comprendre les objectifs de campagne à long terme.
• Communiquer les résultats et optimiser les campagnes.

Skills

Data Analysis

Client Relationship Management

Digital Marketing

Tools

DV360

Facebook Ads Manager

Google CM360

Job description

Automated Creative’s mission is to help brands turn their Impressions into Intelligence. AC has built a proprietary creative effectiveness ad tech platform that can make and optimise ad creative using live data and insight.

AC is five years old, in that time we have helped brands such as Mars, Brown Forman, Bose, Lipton, McDonalds, Diageo, Reckitt, Haleon, Formula 1 and Suntory Global Spirits, innovate their digital advertising.

AC are scaling rapidly due to successes across clients and are looking to expand their team of advertising and technology obsessed people in London.

You can read more about our work here.

We also have a weekly podcast about the future of advertising and a weekly show that interviews advertisers about their favourite ads.

The Role

AC are looking for Client Service and Account Management people to run campaigns with world famous brands. We're reinventing work as much as we are marketing, and are looking for someone entrepreneurial who wants to explore strategy, client management, technology, and data.

The role is a hybrid, with areas covering data, strategy and creativity. We don’t expect everyone to have experience in every area as it’s a junior role, so if you feel you are a data & media person, we can help fill your creative gaps with training, and vice versa.

You will have ownership with your team of a portfolio of clients, ensuring they are utilising our technology and supporting them to deliver their advertising campaigns and goals. We sit between a creative agency and media agency, so we often work with multiple teams to deliver a holistic campaign, an understanding of both areas is important for this.

The ideal candidate has a creative agency or digital media agency background, but is keen to work in a more innovative and dynamic space. You should have a good understanding of Social media and performance including for example, Meta Ads Manager and / or Google CM360.

It is essential to have a curiosity for digital strategy and data, as well as a basic understanding of how digital advertising bidding algorithms work and to have an interest in the power of data.

Day to Day Role

• Working directly with your clients to fully understand and plan for their immediate, near and long-term campaign goals
• Managing the day to day relationship with clients to make sure they stay invested
• Leading client data health-checks and communicating effectively results, optimisations, efficiencies and further capabilities
• Managing the resource required to keep projects running efficiently, including briefing or managing copywriters or designers
• Keeping the Project Manager ahead of blockers or timeline changes, and being aware of the implications of timeline delays on a project
• Solving issues and concerns raised by clients and continuously feeding back to our Product team to ensure the technology is aligned to client needs
• Not being a ‘yes’ man, being a client consultant with AC’s needs and recommendations coming first
• Add strategic value to the clients’ long term growth to grow and retain the portfolio
• Stay ahead of industry changes and knowledge to keep us at the forefront of innovating digital advertising

Who are you?

• You have at least 1-2 years of direct industry (programmatic, MarTech, agency or digital marketing) experience
• You enjoy building relationships with clients
• You have experience using DV360 and / or Facebook / Snap / TikTok Ads Manager
• Both right and left brained, excited by data but has an interest in making on-brand and beautiful creative too
• Highly organised and efficient, able to confidently manage multiple priorities, balance competing deadlines, and ensure timely delivery across all projects.
• Detail-oriented as we often work with large numbers of ad creative, multiple clients and large data sets, an eye for numbers and precision is key
• Efficiency-driven, we’ve built a company around automating tasks that are boring and slow, we want you to constantly be looking for ways to make your own role easier through automation and process
• Self-sufficient, has a ‘let me google that’ attitude

The Basics

• Working Hours 9 : 30 - 6pm, but flexibility encouraged
• Our team in Toronto is fully remote, we do meet up from time to time for team meetings, events, client meetings, and are working on finding a more regular office space. We will go to the office one day a week at the office when we find a space.
• You will be part of the company performance bonus scheme based upon hitting team targets
• 30 Days annual holiday, not including Public Holidays and Christmas Closure
• Remote and flexible working opportunities
• 3pm Finish every Friday
• ClassPass monthly membership covers Beauty, Fitness classes & Wellness
• Private Health Insurance
• Company pension 2% Contributions
• Regular socials locally, and opportunities for European Travel to meet the London HQ team (in the past two years the Toronto Team have been to the Peak District in the UK and Antwerp in Belgium for Team Meet-ups)
• If you feel there’s a perk that would guarantee you joined us, then let us know we’re open to anything!

Culture

Our culture is built on trust. We hire people that inspire us and we trust to make the right decisions. We believe in working hard, but not being overworked. We believe our team can choose to work from the place that delivers the best results. We do the right thing by each other, by our clients and value transparency - we aren’t the place for egos or industry spin.

At Automated Creative, we are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age.

Contact & Hiring process

• We do not require a cover letter, brevity is appreciated
• We will review your application and, if successful, invite you to an initial screening call with our internal recruiter. This will be followed by an interview with your prospective team lead. You’ll then be asked to complete a short task, and finally, take part in an interview with the wider team. A decision will be made and communicated shortly after.
• Unfortunately, we’re unable to provide individual feedback to every unsuccessful candidate, but please know we genuinely appreciate the time and effort you put into your application.

If you want to make a difference within a team that was built to be the difference, we'd love to hear from you!