Outbound Customer Service Representative

IMGadgets™; Mississauga; Remote; CAD 30,000 - 60,000; Full time

Job summary

Une entreprise innovante recherche un représentant du service client sortant passionné pour se joindre à une équipe dynamique. Vous serez responsable des appels auprès des clients pour recueillir leurs retours et les encourager à laisser des évaluations positives. Ce rôle offre une excellente opportunité de développer des compétences dans un environnement orienté sur la satisfaction des clients, tout en travaillant dans un cadre flexible à distance.

Qualifications

• Expérience de 1 à 2 ans en service client ou appels sortants.
• Compétences en communication verbale et écrite excellentes en anglais.
• Capacité à travailler de manière autonome et à suivre les processus.

Responsibilities

• Effectuer des appels sortants pour recueillir des retours clients.
• Établir une confiance en persuadant les clients avec courtoisie.
• Suivre les préoccupations des clients pour assurer une satisfaction complète.

Skills

Persuasion

Écoute active

Gestion de la relation client

Education

Bachelor’s degree or diploma (preferred in Communications, Business)

Tools

MS Office

Google Workspace

Job description

Get AI-powered advice on this job and more exclusive features.

Offshore Opportunity: Outbound Customer Service Representative

Location: Remote | Full-Time

Compensation: Competitive (based on experience and location)

Schedule: Monday to Friday, 10:00 AM to 6:00 PM EST (Toronto, Canada)

Contract: 6 Months to 1-Year Full-Time Contract

About the Role

We are seeking a proactive and people-oriented Outbound Call Representative to join our team. This role involves making outbound calls to customers, gathering feedback, building rapport, educating them on our customer-first philosophy, and encouraging them to share their experiences through positive reviews on the platforms where they made their purchases.

This is an ideal role for someone who is confident on the phone, passionate about customer satisfaction, and committed to delivering exceptional service.

Key Responsibilities

• Make outbound calls to recent customers to collect feedback on their purchase and overall experience.
• Persuade customers in a courteous, professional, and genuine manner to establish trust.
• Educate customers on our commitment to customer satisfaction and service excellence.
• Encourage happy customers to leave positive reviews on platforms such as Amazon, Best Buy, or on Google
• Log and report customer insights and feedback to relevant teams for continuous improvement.
• Follow up with customers to ensure that all concerns are addressed effectively.
• Take on other customer service or administrative tasks as assigned by the company.

Role Requirements

• Bachelor’s degree or diploma (preferred in Communications, Business, or a related field)
• 1–2 years of experience in customer service, outbound calling, or tele-experience
• Excellent verbal and written communication skills in English with a natural North American accent
• Strong persuasion, active listening, and customer handling skills
• Proficient in using CRMs, spreadsheets, and productivity tools (MS Office or Google Workspace)
• Strong organizational and time management abilities
• Ability to work independently and follow processes.
• Must be ready to take on additional responsibilities as required.
• Must have a working laptop/system with a stable internet connection and a good quality headset.
• Must be willing to work Monday to Friday, from 10:00 AM to 6:00 PM EST.

Additional Preferred Qualifications

• Experience working with eMobility products such as e-bikes and e-scooters
• Familiarity with online marketplaces including Amazon, Best Buy, Google, Facebook Marketplace, and others
• Experience with post-purchase customer engagement or review generation campaigns
• Proven Track-record of after-sales engaging experience – impacting solidly and positively over web.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

• Industries

  Retail Appliances, Electrical, and Electronic Equipment

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