Customer Care Representative - #2025-10660 (reqID)

DynaCare Inc; Brampton; Remote; CAD 35,000 - 55,000; Full time

Job summary

Join a leading company in health and wellness solutions as a Customer Care Representative. In this role, you will support client orders, manage appointments, and handle calls, contributing to a collaborative work environment. DynaCare offers growth opportunities in a diverse and inclusive setting.

Benefits

Health and wellness benefits program

RRSP match benefits

Employee stock purchase program

Career mobility opportunities

Qualifications

• Minimum 1 year customer service experience.
• Demonstrated proficiency with Word, Excel, and Outlook at an intermediate level.
• Ability to work in a fast-paced environment.

Responsibilities

• Processing new client orders and scheduling tele-interview appointments.
• Inbound and outbound calls to insurance applicants related to appointments.
• Supporting interviewers in managing their daily appointments.

Skills

Customer Centric approach

Conflict resolution techniques

Problem-solving skills

Interpersonal skills

Tools

Word

Excel

Outlook

Job description

Posting: Customer Care Representative

Where YOU work, makes a difference.

Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, andthrive.

Are YOU our next Customer Care Representative?

Why Dynacare is an amazing place for YOU:

• Join an award-winning "Top Employer" with meaningful and impactful career opportunities.
• Access a health and wellness benefits program that supports you and your loved ones.
• Grow and thrive with a dynamic, successful company through internal mobility opportunities.
• Invest in your future through RRSP match benefits and an employee stock purchase program.
• Experience a collaborative, diverse workforce that prioritizes dignity and respect for all.

Status-Permanent

Shift-Tuesday-Friday 2 PM-10 PM and Saturday 9 AM-5 PM EST

Work Style-Remote

Discipline-DIS

Number of positions available-1

Start Date- ASAP

Deadline for internal applicants- Friday, June 27, 2025, at 5 PM EST

What YOU will be doing

Administrative/Appointments Team Support: Processing new client orders, scheduling and/or managing/rescheduling tele-interview appointments due to interviewers absent or not able to complete appointments at scheduled time.

Customer Service:inbound and outbound calls from/to insurance applicants associated with the TI appointments and the on-line scheduling tool.

• Creating call-out lists for the TI team.
• Handling inbound andoutbound calls within expected handled calls targets and scheduling appointments using an online tool
• Listening to and responding to voicemails
• Supporting all interviewers in their day-to-day management of appointments
• Responding to e-mails from internal & external stakeholders (managers, advisors, interviewers, etc.)
• Working collaboratively with managers, team leads, and all TI teams.
• Cross-training in public records admin work

What you bring to the role

• Demonstrated proficiency with Word, Excel, and Outlook at an intermediate level.
• Ability to work on and manage simultaneously multiple software working tools.
• Minimum 1 year customer service experience
• High level of interpersonal skills required to succeed in a collaborative working environment.
• Ability to work in a fast-paced environment.
• Demonstrated ability to self-manage and prioritize in a result-driven and time sensitive function.
• Solid ability to utilize dispute or conflict resolution techniques to achieve desired outcomes.
• Demonstrated Customer Centric approach and puts the customer first on all decisions.
• Proven problem-solving skills.

Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.

Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

In accordance withprovincial legislationandourAccommodationPolicy a request for accommodation will be accepted as part of the Dynacare hiring process.