Senior Claims Manager - Casualty & Litigation

Kibbi Technologies Inc.; Calgary; Hybrid; CAD 100,000 - 135,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary

Pension plans

RRSP

Staff insurance discounts

Education assistance (CIP/FCIP/CRM)

Job summary

Northbridge Financial is seeking a seasoned Northbridge Claims Manager to lead a high-performing team within its casualty and litigation claims function. You will guide adjudication, review complex files, and drive strategic initiatives while maintaining exceptional client service.

You’ll manage staff, coach and mentor peers, and ensure claims are handled efficiently with strong analytical focus and KPI oversight.

Qualifications

• Minimum 10 years of experience in the property and casualty industry.
• 3–5 years of claims leadership/mentorship experience.
• Strong knowledge of CGL and Auto BI.
• Excellent communication with Claimants, Brokers, and Legal Counsel.

Responsibilities

• Lead and mentor a team of Claims Adjusters, coaching and developing staff.
• Provide technical guidance and oversight in investigation, analysis and settlement of claims.
• Monitor KPIs and ensure timely, accurate adjudication of claims.
• Collaborate with adjudication team to implement strategic initiatives.

Skills

Claims adjusting

Team leadership

Analytical thinking

Customer communication

Education

Insurance-focused education

CIP designation in progress

Tools

MS Office

Job description

Northbridge Financial is seeking a seasoned Northbridge Claims Manager to lead a high-performing team within its casualty and litigation claims function. You will guide adjudication, review complex files, and drive strategic initiatives while maintaining exceptional client service.

You’ll manage staff, coach and mentor peers, and ensure claims are handled efficiently with strong analytical focus and KPI oversight.