Senior Claims Manager

Placements24; Kimberley; Hybrid; CAD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work

Executive benefits

Job summary

Placements24 is seeking a Senior Claims Manager to lead the claims department in Kimberley, BC. You will oversee end-to-end claims handling, drive efficiency, and ensure fair, timely resolutions while maintaining client trust.

This leadership role requires developing strategies, mentoring a team of adjusters and support staff, and managing costs and regulatory compliance in a hybrid work setting.

Qualifications

• Extensive leadership experience in insurance claims management.
• Strong analytical, decision-making, and strategic planning abilities.
• Eligible for professional qualifications in insurance or claims.

Responsibilities

• Lead and manage the day-to-day operations of the claims department.
• Develop and implement claims handling procedures and service standards.
• Monitor performance metrics, cycle times, and costs.
• Oversee large, complex or high-value claims with guidance to staff.
• Ensure compliance with legal and regulatory requirements.

Skills

Insurance claims management

Leadership

Analytical skills

Strategic planning

Regulatory knowledge

Education

Professional qualifications in insurance or claims management

Job description

About the Role

Our client is seeking a highly experienced and results-oriented Senior Claims Manager to lead their claims department in Kimberley . You will be responsible for overseeing the entire claims handling process, ensuring efficiency, accuracy, and customer satisfaction. This leadership position requires developing and implementing claims strategies, managing a team of adjusters and support staff, and controlling claims costs effectively. Your expertise will be pivotal in maintaining the company's reputation for fair and timely claims resolution while driving operational excellence.

Key Responsibilities

• Lead and manage the day-to-day operations of the claims department, supervising claims staff.
• Develop and implement effective claims handling procedures, policies, and service standards.
• Monitor claims performance metrics, including cycle times, settlement costs, and customer satisfaction.
• Manage large, complex, or high-value claims, providing guidance and expertise.
• Ensure compliance with all relevant legal and regulatory requirements in claims handling.
• Identify opportunities for process improvement and cost containment within the claims function.

Requirements

• Extensive experience in insurance claims management, with a proven record of leadership.
• Deep understanding of various insurance lines, claims processes, and regulatory frameworks.
• Demonstrated ability to manage and motivate a claims team effectively.
• Strong analytical, decision-making, and strategic planning skills.
• Relevant professional qualifications in insurance or claims management are essential.

Benefits

• Substantial salary and bonus structure reflecting the senior leadership role.
• Hybrid work arrangement offering flexibility and work-life balance.
• Comprehensive executive benefits package, including health and retirement plans.
• Opportunities for strategic input and impact on company-wide initiatives.
• A challenging and rewarding leadership opportunity in the insurance sector.