Senior Change Manager

CYNET SYSTEMS; Fredericton; On-site; CAD 80,000 - 120,000; Full time

Job summary

A leading company in the healthcare sector is seeking a Change Manager to oversee the implementation of change management strategies for the PHSS project. The role involves developing communication plans, engaging stakeholders, and facilitating training sessions to ensure successful adoption of new processes. Ideal candidates will have extensive experience in change management within healthcare settings, demonstrating a strong ability to manage resistance and drive user buy-in.

Qualifications

• 5+ years as a lead Change Manager on medium to large projects in healthcare.
• Experience in developing change management and training plans.
• Ability to engage with clinical and non-clinical stakeholders.

Responsibilities

• Develop and implement a Change Management Communication Plan.
• Maintain stakeholder assessments and ensure engagement.
• Facilitate training sessions and develop training tools.

Skills

Change Management

Stakeholder Engagement

Training Development

Communication Planning

Education

University Degree or Community College Diploma

Job description

• Developing and implementing a Change Management Communication Plan to manage and communicate changes resulting from the PHSS project.
• Maintaining a stakeholder assessment to identify individuals and groups affected by the change.
• Aligning change management activities with stakeholders to support adoption processes related to the PHSS solution implementation.
• Ensuring all stakeholders are actively engaged, consulted, and kept informed throughout the change process.
• Building consensus among stakeholders on specific changes to better address their needs.
• Developing training plans in collaboration with various stakeholder groups.
• Creating training tools to support end-user education and adoption.
• Facilitating stakeholder workshops / training sessions in both official languages.
• Supporting the development of a PHSS Governance Model.
• Assisting in the creation of a PHSS Operational Support Framework.
• Contributing to benefits realization efforts to ensure project outcomes and goals are achieved.
• Supporting the creation of additional project deliverables, as required.
• Providing support for other projects and initiatives as assigned by IeH, ensuring alignment with organizational priorities and goals.
• The following Change Management deliverables will be the responsibility of the candidate.
• Communication Plan and Supporting Communications to various Stakeholders : The Communication Plan will serve as a guide to the communication and sponsorship efforts throughout the duration of the project.
• It is a living and working document and is updated, as the audience needs change.
• It explains how to convey the right message, from the right communicator, to the right audience, through the right channel, at the right time.
• It addresses the six basic elements of communications : communicator, message, communication channel, feedback mechanism, receiver / audience, and time frame.
• The development of specific communications to each stakeholder group will be referenced as part of the communication plan.
• Stakeholder Engagement / Assessment : The development of a Stakeholder Engagement Framework will outline the models for engagement, key actions, approach to risk oversight.
• Guiding principals will be developed to guide the engagement approach to support both the project and operational context.
• Training Strategy, Content, Workshop / Training Facilitation : The Training Strategy will identify training needs, establish development gaps (present and future), set organizational training objectives and create a training action plan. The development of the training content will support how each of the various stakeholders will interact with the digital solution and new business processes.
• Content will include the creation of training tools, guides, videos, and FAQs.
• Workshop / training facilitation will include the delivery of training to support changes in business processes, as well as end-user training related to the new digital solution in both office languages.
• Support in the development of other project deliverables : The change manager will provide feedback and support in the development of other key deliverables in support of PHSS including a Governance model, Operational Framework, GAP analysis, etc.
• The individual will be required to sign a non-disclosure agreement and complete the Department s Privacy Training prior to commencing the assignment.

Mandate Skills :

• The proposed resource must meet or exceed one of the following combinations of education or certification and experience in the resource role : University Degree or Community College Diploma or Special Experience Equivalency Yes / No.
• 5 years of demonstrated IM / IT experience or clinical experience Yes / No.
• A minimum of five (5) or + years of demonstrated experience as a lead Change Manager on medium to large transformational projects within a healthcare setting, involving a significant change management component to support changes to clinical workflows impacting various clinicians.
• Elaborate on how the Change Manager dealt with change resistance and user buy-in.
• Medium to Large complex projects are those that cross multiple business units and / or stakeholder groups; Involve multiple direct project participants (i.e. +than 8); Operate for an extended period (i.e. +than 9 months) Yes / No.
• Ability to travel to sites within NB for face-to-face meetings occasionally. Yes / No

Scored Skills :

• Demonstrated experience in Change Management and in the development of change management plans 8+ years.
• Demonstrated experience in development of training and communication plans 8+ years.
• Demonstrated experience in identifying and assessing change impacts to the organization s business processes and technology solutions 8 + years.
• Demonstrated experience in the development of communications to various stakeholder groups, in support of changes brought about by a new program and / or initiative 8+ years.
• Demonstrated experience in the development of various training tools and / or reference guides, in support of the changes brought about by a new program and / or initiative 8+ years.
• Demonstrated experience engaging with various clinical stakeholders in contributing to effective change 5+ years.
• Demonstrated experience engaging with various non-clinical stakeholders in contributing to effective change 5+ years.
• Demonstrated experience working in eHealth as a change manager 5+ Years.
• Certification in Change Management is considered an asset Yes / No.

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