Senior Business Systems Analyst: Strategy to Delivery Lead

Manulife; Southwestern Ontario; Hybrid; CAD 113,000 - 163,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Mental health benefits

Disability insurance

Life insurance

Employee stock purchase plan

Paid time off

Job summary

Manulife is seeking a Senior Business Systems Analyst in Waterloo, Ontario. You will own requirements for medium-sized initiatives, lead discovery with senior stakeholders, and influence scope and prioritization.

The role emphasizes data analysis, integration feasibility, and ensuring solutions address core business needs. You will mentor analysts, drive UAT and business sign-off, and partner with engineering to assess options.

Qualifications

• 5-10 years of experience in business analysis and business systems analysis.
• Experience owning requirements end to end for medium-sized initiatives.
• Strong elicitation, facilitation, and acceptance criteria skills.
• Experience with data analysis and data mapping for integration work.
• Excellent written and verbal communication with engineers and senior stakeholders.

Responsibilities

• Own elicitation, analysis, and documentation of requirements across medium-sized initiatives.
• Facilitate workshops to align stakeholders and document decisions.
• Analyze cross-system processes to identify root causes and simplifications.
• Lead data analysis to validate assumptions and support recommendations.
• Define data mappings and non-functional requirements for integration work.
• Mentor junior analysts and lead peer reviews of requirements.

Skills

Requirements elicitation

Facilitation

Stakeholder management

Data analysis

SQL

REST APIs

Documentation

Mentoring

Communication

Ambiguity management

Tools

Jira

Confluence

Visio

Lucidchart

Wireframing tools

Postman

OpenAPI/Swagger

Job description

Manulife is seeking a Senior Business Systems Analyst in Waterloo, Ontario. You will own requirements for medium-sized initiatives, lead discovery with senior stakeholders, and influence scope and prioritization.

The role emphasizes data analysis, integration feasibility, and ensuring solutions address core business needs. You will mentor analysts, drive UAT and business sign-off, and partner with engineering to assess options.