Senior Business Analyst

T&T Supermarket; Richmond; On-site; CAD 85,000 - 120,000; Full time

Benefits offered by this job

Performance bonuses

Extended health/dental/vision care

Life/AD&D insurance

Paid vacation, sick, marriage, bereav-

Job summary

T&T Supermarket in Richmond, BC, seeks a Senior Business Analyst to drive technology solutions that align with business needs. You will partner with business users to understand problems, translate requirements into technical specifications, and guide the project from inception through testing and implementation.

You will document workflows, develop SRS, lead test planning and UAT, prepare training materials, and provide on-site support.

Qualifications

• 5+ years of experience in analyzing and documenting complex business processes.
• Strong presentation and communication skills.
• Ability to plan, organize and document complex system designs.
• Fluent in English; Chinese language is an asset.
• Certification in Business Analysis or Project Management is an asset.
• Excellent interpersonal and customer relations skills.

Responsibilities

• Collaborate with business users to translate problems into technical solutions.
• Document workflows in the System Requirement Specification and obtain sign-off.
• Develop test plans and cases for User Acceptance Tests and End-To-End tests.
• Prepare training materials and user manuals.
• Lead implementation through training, demos, and on-site support.
• Conduct post-implementation reviews with stakeholders.
• Assist in system audits for data integrity and security controls.
• Manage ongoing communication with business users about project results.
• Coordinate with IT management on requirements and expectations.

Skills

Business analysis

Process modeling

Stakeholder communication

English fluency

Interpersonal skills

Education

Bachelor's degree in CS/IT/BA

Job description

Reporting to the IT Manager – Business Engagement, the Senior Business Analyst is responsible for the implementing of technology solutions to the business in a cost-effective way by determining the requirements of a project or user request, and communicating effectively with stakeholders, facilitators and business users to obtain their endorsement. The Senior Business Analyst will conduct/ steer system test and user acceptance test, support the implementation and to conduct post-implementation review.

You Will

• To work with business users to understand their business problems and translate that knowledge into a technical solution
• Document workflows and results of business analysis in the System Requirement Specification (SRS) and obtain sign-off from business users
• Demonstrated fluency in business processes and process differentiation
• Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing process
• Prepare test plan and test cases for User Acceptance Tests and End-To-End tests and if applicable coordinate and execute the tests
• Prepare training and user manual
• Facilitate the implementation of new system / service through training sessions, demos, development of appropriate documentation, and on-site system operation support where necessary
• Conduct post-implementation review with internal and external parties to identify areas of improvement for immediate or subsequent enhancement
• Assist in the routine system audits that include data reliability and integrity check as well as security control adequacy review of major computer applications as assigned by IT management
• Manage relationships and expectations with business users by developing a communication process to keep others up-to‑date on project results
• A Bachelor’s Degree in Computer Science, Information Technology, Business Analysis, or other related disciplines

You Should Have / Be

• Possess 5 years or more experience in analyzing and documenting complex business processes, sound knowledge in business application system or related field, and experience in supermarket business operation is a definite advantage
• Good presentation and communication skills; possess highly systematic & analytical problem-solving ability; ability to plan, organize and document complex system design activities and to configure systems to be consistent with company policies/procedures
• Service oriented with good interpersonal and customer relations skills
• Demonstrate initiative, flexibility and responsiveness in completing tasks
• Certification, such as Business Analysis, Project Management or other designation relating to the application of IT in business operation/management is an asset
• Must be fluent in spoken and written English
• Knowledge in Chinese (Cantonese &/or Mandarin) is an asset
• Performance bonuses
• Extended health/dental/vision care
• Life/AD&D insurance
• Paid vacation, sick, marriage, bereavement leaves

Shift

5-day work week (Monday to Friday), 9:00am – 5:30pm (Actual working hours may vary slightly by department, depending on operational needs.)

Safety Statement

Safety continues to be T&T Supermarket’s top priority. We’ve established health and safety policies and measures to ensure our Stores, Food Processing & Production Centres and Warehouse & Distribution are as safe as possible.