Senior Bilingual Telephony & Ops Tech Analyst

Michael Page (Canada); Mississauga; Hybrid; CAD 85,000 - 95,000; Full time

Benefits offered by this job

Salary CAD 85-95k

10% bonus

3 weeks vacation

RRSP match

Health & dental

Job summary

Michael Page International (Canada) in Mississauga is seeking a Senior Bilingual Telephony Analyst to manage and maintain operational technology systems, collaborating with cross-functional teams to implement technology solutions that support operational goals. The successful candidate will monitor system performance, troubleshoot issues, and stay updated on industry trends.

This permanent role offers CAD 85,000–95,000, a 10% bonus, vacation, sick days, RRSP matching, and comprehensive benefits

Qualifications

• Experience managing and maintaining operational technology systems.
• Strong analytical skills to identify and implement process improvements.
• Proficiency coordinating with cross-functional teams and external vendors.
• Effective communication and problem-solving abilities.
• Background in technology within the property industry is an asset.

Responsibilities

• Manage and maintain OT systems to meet business requirements.
• Collaborate with teams to implement tech solutions.
• Monitor performance and troubleshoot to ensure functionality.
• Analyze processes and identify opportunities for improvements.
• Provide technical support and training to staff.
• Coordinate with external vendors for timely services.
• Develop and maintain documentation for OT systems.
• Stay updated on industry trends to propose enhancements.

Skills

Operational technology

Analytical skills

Vendor coordination

Documentation

Cross-functional teams

Job description

Michael Page International (Canada) in Mississauga is seeking a Senior Bilingual Telephony Analyst to manage and maintain operational technology systems, collaborating with cross-functional teams to implement technology solutions that support operational goals. The successful candidate will monitor system performance, troubleshoot issues, and stay updated on industry trends.

This permanent role offers CAD 85,000–95,000, a 10% bonus, vacation, sick days, RRSP matching, and comprehensive benefits