Bilingual Service Desk Analyst

Michael Page; Canada; On-site; CAD 65,000 - 70,000; Full time

Benefits offered by this job

Comprehensive benefits

3 weeks vacation

Discretionary annual bonus

Job summary

A professional services organization in Canada seeks a Bilingual Service Desk Analyst to provide technical support in the legal services industry. Responsibilities include troubleshooting hardware, software, and network issues, and assisting new employees with workstation setup. The ideal candidate will have strong customer service skills and experience using Service Now. This position offers a competitive salary, comprehensive benefits, and career growth opportunities.

Qualifications

• Experience in delivering technical support using Service Now.
• Solid understanding of hardware, software, and network troubleshooting.
• Excellent customer service skills and strong communication abilities.

Responsibilities

• Provide L1 technical support for hardware, software, and network issues.
• Log, track, and resolve support tickets using the internal ticketing system.
• Assist with workstation setup and configuration for new employees.
• Monitor and maintain system performance; address recurring issues.
• Support remote users with VPN and remote desktop access.

Skills

Technical support delivery

Customer service

Communication skills

Hardware troubleshooting

Software troubleshooting

Network troubleshooting

Service Now proficiency

Operating systems proficiency

Business applications proficiency

Job description

Join to apply for the Bilingual Service Desk Analyst role at Michael Page.

This range is provided by Michael Page. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$65,000.00/yr - CA$70,000.00/yr

Provide technical support and troubleshooting for technology-related issues within the legal services industry.

A global legal services firm with over 15,000 employees.

Description

• Provide L1 technical support for hardware, software, and network issues.


• Log, track, and resolve support tickets promptly using the internal ticketing system.


• Assist with workstation setup and configuration for new employees, including peripherals and software installations.


• Monitor and maintain system performance, addressing recurring technical issues as they arise.


• Support remote users with VPN connectivity, remote desktop access, and related troubleshooting.

Profile

• Experience delivering technical support working with Service Now.


• Solid understanding of hardware, software, and network troubleshooting.


• Excellent customer service abilities paired with strong communication skills.


• Proficiency with common operating systems and standard business applications.

Job Offer

• Opportunities for career growth within the professional services industry.


• Comprehensive benefits.


• 3 weeks vacation.


• Discretionary annual bonus.

If you are passionate about technology and customer service, this is your chance to join a leading professional services organization. Apply today to take the next step in your career!

MPI does not discriminate on the basis of race, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, or based on an individual's status in any group or class otherwise protected under applicable human rights legislation. MPI encourages applications from minorities, women, the disabled and all other qualified applicants.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Legal Services