Senior Bilingual Disability Claims Manager - Remote

Société Financière Manuvie; Montreal; Remote; CAD 60.000 - 100.000; Vollzeit

Zusammenfassung

Manulife Financial Corporation is seeking a Bilingual Disability Senior Case Manager to support clients across Canada. The role emphasizes excellent customer service, claims adjudication, and collaboration with internal teams in English and French.

You will manage ongoing disability and life waiver of premium claims, review documentation, and determine benefit eligibility while maintaining compliant records and effective communication with stakeholders. Remote work is available.

Qualifikationen

• University degree in any discipline or equivalent experience.
• 3+ years of experience in claims adjudication, ideally in disability claims.
• Strong customer service orientation with solid negotiation skills.
• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Fully bilingual (French/English); ability to support clients from various jurisdictions outside of Quebec.
• Excellent interpersonal skills, with strong oral and written communication."
• Working knowledge of government legislation and legal precedents (Insurance Act / Civil Code of Québec) an asset.
• Strong knowledge of medical conditions and terminology; experience interpreting financial documentation and fair claims practices.
• Good understanding of underwriting processes.
• Strong analytical skills to assess conflicting information and make timely decisions.

Aufgaben

• Establish and maintain superior customer service to policyholders, agents, marketing centers.
• Manage ongoing claims by requesting further medical, financial documentation or investigations and consult with specialists.
• Review claims and underwriting files for disclosure and administer policy enhancements and benefits.
• Make decisions on claim benefit eligibility and communicate outcomes to stakeholders.
• Document the claim file to ensure an accurate record of events.
• Obtain proper file information and review with policy provisions to verify eligibility.
• Maintain claim records on system to ensure reserve calculations are accurate.

Kenntnisse

Bilingual (French/English)

Customer service

Negotiation

Analytical skills

Interpersonal skills

Underwriting knowledge

Medical terms knowledge

Ausbildung

University degree (any discipline)

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Jobbeschreibung

Manulife Financial Corporation is seeking a Bilingual Disability Senior Case Manager to support clients across Canada. The role emphasizes excellent customer service, claims adjudication, and collaboration with internal teams in English and French.

You will manage ongoing disability and life waiver of premium claims, review documentation, and determine benefit eligibility while maintaining compliant records and effective communication with stakeholders. Remote work is available.