Bilingual Individual Disability Senior Case Manager

Manulife/John Hancock; Quebec; Ibrido; CAD 60.000 - 100.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health

Dental

Mental health

Vision

Disability insurance

Life/AD&D

Adoption/Surrogacy

Wellness benefits

Employee assistance

Retirement plan

Financial counseling

Descrizione del lavoro

Manulife/John Hancock in Canada is seeking a Bilingual Disability Senior Case Manager to support a nationwide client base. The role focuses on Individual Disability and Life Waiver of Premium, requiring collaboration with teams and a commitment to exemplary client service.

You will manage claims, request documentation, review files for disclosures, and communicate decisions to stakeholders, while maintaining accurate records and staying up-to-date with applicable legislation.

Competenze

• University degree in any discipline or equivalent experience.
• 3+ years of experience in claims adjudication, ideally in disability claims.
• Strong customer service orientation with solid negotiation skills.
• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
• Excellent interpersonal skills, with strong oral and written communication skills to interact with internal and external clients, service providers, brokers, physicians, employees, hospitals, investigators, and lawyers.
• Working knowledge of government legislation and legal precedents, the Insurance Act and/or the Civil Code of Québec an asset.
• Strong working knowledge of medical conditions and terminology, with experience interpreting and applying financial documentation and fair claims practices.
• Good understanding of underwriting processes.
• Strong analytical skills to assess conflicting information from multiple sources to evaluate risk and make timely, effective decisions.

Mansioni

• Establish and maintain superior customer service to policyholders, agents, marketing centers.
• Manage ongoing claims by requesting further medical, financial documentation or investigations as required and consult with specialists in all areas.
• Review claims and underwriting files for proper disclosure of past medical history, exclusions, riders, endorsements; administer policy enhancements, premium waiver and other policy benefits.
• Make decisions on claim benefit eligibility determination and communication decisions to stakeholders.
• Document the claim file to ensure an accurate record of events that transpire in the claim handling.
• Obtain proper file information and review with policy provisions to verify eligibility.
• Accurately maintain claim records on system to ensure accuracy of reserve calculations.

Conoscenze

Customer service

Negotiation

MS Office

Bilingual

Interpersonal skills

Insurance law knowledge

Medical terminology

Underwriting

Analytical abilities

Formazione

University degree in any discipline

Strumenti

Microsoft Office

Descrizione del lavoro

We are currently seeking a Bilingual Disability Senior Case Manager for a client based across Canada. Product lines are Individual Disability and Life Waiver of Premium. The successful candidate must be able and willing to work in a team environment and be motivated to maintain exemplary customer service to our clients.

Responsibilities

• Establish and maintain superior customer service to policyholders, agents, marketing centers.
• Manage ongoing claims by requesting further medical, financial documentation or investigations as required and consult with specialists in all areas.
• Review claims and underwriting files for proper disclosure of past medical history, exclusions, riders, endorsements; administer policy enhancements, premium waiver and other policy benefits.
• Make decisions on claim benefit eligibility determination and communication decisions to stakeholders.
• Document the claim file to ensure an accurate record of events that transpire in the claim handling.
• Obtain proper file information and review with policy provisions to verify eligibility.
• Accurately maintain claim records on system to ensure accuracy of reserve calculations.

Qualifications

• University degree in any discipline or equivalent experience.
• 3+ years of experience in claims adjudication, ideally in disability claims.
• Strong customer service orientation with solid negotiation skills.
• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
• Excellent interpersonal skills, with strong oral and written communication skills to interact with internal and external clients, service providers, brokers, physicians, employees, hospitals, investigators, and lawyers.
• Working knowledge of government legislation and legal precedents, the Insurance Act and/or the Civil Code of Québec an asset.
• Strong working knowledge of medical conditions and terminology, with experience interpreting and applying financial documentation and fair claims practices.
• Good understanding of underwriting processes.
• Strong analytical skills to assess conflicting information from multiple sources to evaluate risk and make timely, effective decisions.

Location and Working Arrangement

Location CAN, Quebec - Full Time Remote Working Arrangement Remote

Salary

Salary range is expected to be between $59 700,00 CAD - $99 500,00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Benefits

• health
• dental
• mental health
• vision
• short- and long-term disability
• life and AD&D insurance coverage
• adoption/surrogacy
• wellness benefits
• employee/family assistance plans
• retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
• financial education and counseling resources

Culture and Inclusion

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. The role being advertised is an existing vacancy.

About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment.

A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.

All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.

To request a reasonable accommodation in the application process, contact [e-mail].

We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry-leading AI, and accelerating a sustainable and economically inclusive future.

Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go.

We’re proud of our accomplishments and recognition. Recent awards include: 2026 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2025 Financial Times World’s Best Employers Asia-Pacific 2026 We’ve been recognized as one of Canada’s Top 100 Employers 2026 #1 Life Insurer for AI Maturity by Evident 2026

To learn more at https://www.manulife.com/.