Remote Bilingual Disability Admin – Claims & Privacy

Manulife; Quebec; Remote; CAD 41,000 - 69,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Mental health benefits

Vision benefits

Disability insurance (short/long-term)

Life insurance and AD&D

Adoption/subrogation

Well-being programs

Retirement savings plans

Employee assistance program

Paid time off (vacation, holidays, and

Job summary

Manulife is seeking a highly organized, bilingual Disability Administrator to join the National Group Life & Disability team. The role provides essential administrative support for disability and life insurance services, including claim operations, privacy protection, and stakeholder coordination.

The successful candidate will be tech-savvy, detail-oriented, and capable of learning new systems quickly, with responsibilities spanning data entry, correspondence, invoicing, and onboarding support

Qualifications

• Post-secondary education or higher.
• Bilingual English and French required to support clients from multiple provinces.
• Experience in administrative or customer service in insurance or banking.
• Strong attention to detail and accuracy.
• Proficiency with Microsoft Office Suite (Word, Excel) and Adobe applications.
• Ability to investigate discrepancies and drive issues to resolution.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Strong analytical and problem-solving skills.

Responsibilities

• Process access and file copy requests after reviewing docs and consents.
• Redact third-party information to protect privacy and comply with requirements.
• Manage inquiries across multiple shared email inboxes.
• Complete claim-related follow-ups and admin tasks.
• Process vendor invoice payments accurately and efficiently.
• Data entry and maintenance in claims systems.
• Prepare, distribute, print, and mail correspondence while protecting privacy.
• Coordinate and schedule Medical Consultant calls.
• Assist onboarding new clients with file transfers and coordination.

Skills

Bilingual (English & French)

Administrative experience

Attention to detail

Education

Post-secondary education (college diploma or university degree)

Tools

Word & Excel

Adobe applications

Job description

Manulife is seeking a highly organized, bilingual Disability Administrator to join the National Group Life & Disability team. The role provides essential administrative support for disability and life insurance services, including claim operations, privacy protection, and stakeholder coordination.

The successful candidate will be tech-savvy, detail-oriented, and capable of learning new systems quickly, with responsibilities spanning data entry, correspondence, invoicing, and onboarding support