Remote Bilingual Disability Senior Claims Manager

Manulife John Hancock; Quebec; Hybrid; CAD 60,000 - 100,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Disability coverage

Job summary

Manulife John Hancock is seeking a Bilingual Disability Senior Case Manager to support disability and life waiver claims across Canada. You will work in a collaborative team, handling complex files, communicating with policyholders, brokers and physicians, and ensuring fair claims practices.

The role demands strong English/French communication, Excel proficiency, and sound judgment in evaluating medical and financial documentation.

Qualifications

• University degree or equivalent experience.
• 3+ years in claims adjudication, preferably disability.
• Strong customer service orientation with negotiation skills.
• Fully bilingual French/English to support diverse clients.

Responsibilities

• Provide superior customer service to policyholders and agents.
• Manage ongoing claims with documentation requests and investigations.
• Review claims and underwriting files for disclosures and policy benefits.
• Decide claim benefit eligibility and communicate decisions.
• Document claim files to ensure accurate records.
• Verify eligibility with policy provisions and maintain records.

Skills

Customer service

Negotiation

Microsoft Office

Bilingual EN/FR

Analytical skills

Communication skills

Education

University degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Manulife John Hancock is seeking a Bilingual Disability Senior Case Manager to support disability and life waiver claims across Canada. You will work in a collaborative team, handling complex files, communicating with policyholders, brokers and physicians, and ensuring fair claims practices.

The role demands strong English/French communication, Excel proficiency, and sound judgment in evaluating medical and financial documentation.