Senior Auto Physical Damage Claims Specialist

Definity; Montreal (administrative region); Hybrid; CAD 51,000 - 94,000; Full time

Benefits offered by this job

Hybrid work schedule

Company share ownership program

Incentive program

Pension and RRSP contributions

Paid volunteer days

Tuition assistance

Job summary

Definity is seeking an experienced Auto Claims professional in Canada to manage complex and commercial auto claims with a strong focus on customer service. You will interpret policy wordings, investigate claims, and collaborate with brokers and vendors to resolve files efficiently.

The role requires AMF licensure and bilingual English/French capabilities, with a university or college credential and 3+ years of auto damage claim experience in tort and DCPD regions.

Qualifications

• AMF license is required to provide insurance services in Quebec.
• Bilingual in English and French with strong verbal and written communication.
• University degree or college diploma or CIP designation or equivalent.
• Minimum of 3 years experience handling automobile physical damage claims.
• Advanced knowledge of claims processes in tort and DCPD provinces.

Responsibilities

• Provide prompt, courteous, accurate and fair claims service to customers.
• Manage complex and/or commercial auto claims.
• Explain the claim process clearly to customers.
• Interpret policy wordings to determine coverage.
• Investigate claims and collaborate with fraud investigators when needed.
• Work with customer, broker and vendors to resolve claims.
• Maintain detailed file records in systems and process payments within authority.
• Initiate salvage and subrogation on assigned claims.
• Achieve targets for assigned claims and file disposition rates.

Skills

Bilingual English/French

Customer service

Analytical skills

Communication skills

Team oriented

Education

University degree or college diploma or CIP designation

Tools

Windows-based programs

Job description

Definity is seeking an experienced Auto Claims professional in Canada to manage complex and commercial auto claims with a strong focus on customer service. You will interpret policy wordings, investigate claims, and collaborate with brokers and vendors to resolve files efficiently.

The role requires AMF licensure and bilingual English/French capabilities, with a university or college credential and 3+ years of auto damage claim experience in tort and DCPD regions.