Bilingual Senior Auto Claims Expert

Zurich 56 Company Ltd; Toronto; Hybrid; CAD 85,000 - 120,000; Full time

Job summary

Zurich Canada is seeking a Bilingual Sr Auto Claims Specialist to manage and resolve intermediate to complex commercial auto claims, delivering excellent customer service and supporting cost management.

You will report to the Sr. Claims Manager, Property & Motor, handling a portfolio of claims with guidance to colleagues, collaborating with underwriting and risk engineering, and contributing to continuous improvement in claims practices.

Qualifications

• Bachelor’s Degree and 3 or more years of experience in the Claims or Insurance area.
• Zurich Certified Insurance Apprentice, including an Associate Degree and 3 or more years of experience in Claims or Insurance area.
• Completion of Zurich Claims Training Program and 2 or more years of experience in the Claims or Insurance area.
• High School Diploma or Equivalent and 5 or more years of experience in the Claims or Insurance area.

Responsibilities

• Document claims files by accurately capturing and updating claims data/information for low to moderate exposure and complexity commercial auto claims.
• Conduct detailed coverage analysis, liability assessment, and damage evaluation in accordance with Zurich’s claims policies, guidelines, and service standards.
• Manage claims reserves, ensuring timely and accurate reserving and adherence to financial and regulatory requirements.
• Lead negotiation and settlement discussions with insureds, brokers, third-party claimants, and legal counsel to achieve fair and efficient outcomes.
• Work closely with legal counsel, independent adjusters, and other service providers, providing oversight and direction to ensure quality and cost-effective claims handling.
• Provide technical support, coaching, and mentorship to junior claim handlers, sharing best practices and contributing to team capability building.
• Collaborate with underwriting, risk engineering, and other internal stakeholders to share insights, support account reviews, and help drive profitable portfolio management.
• Identify trends, potential fraud indicators, and opportunities for process improvement, and contribute to claims initiatives and projects as required.
• Ensure all claims activities comply with applicable laws, regulations, and Zurich’s internal policies and controls.
• Deliver a high level of customer service, maintaining clear, timely, and empathetic communication with all stakeholders throughout the claims process.

Education

Bachelor’s Degree

Zurich Certified Insurance Apprentice

Zurich Claims Training Program

High School Diploma

Tools

Microsoft Office

Job description

Zurich Canada is seeking a Bilingual Sr Auto Claims Specialist to manage and resolve intermediate to complex commercial auto claims, delivering excellent customer service and supporting cost management.

You will report to the Sr. Claims Manager, Property & Motor, handling a portfolio of claims with guidance to colleagues, collaborating with underwriting and risk engineering, and contributing to continuous improvement in claims practices.