TRIRIGA Helpdesk Mailbox Management Professional (Hybrid)

Redolent, Inc; Toronto; Hybrid; CAD 62,508 - 89,027; Full time

Job summary

A technology consulting firm is seeking a TRIRIGA Helpdesk Mailbox Management Professional in Toronto. The role involves managing the TRIRIGA Helpdesk mailbox and coordinating with various stakeholders to address queries and incidents. Candidates should have over 5 years of experience in business application management and knowledge of TRIRIGA or similar applications. This contract position offers a hybrid work model.

Qualifications

• 5+ years of relevant experience in business application management.
• Experience supporting TRIRIGA or similar facilities management applications.
• Advanced knowledge of project delivery life cycle (PDLC) methodology.

Responsibilities

• Monitor and manage the TRIRIGA Helpdesk mailbox.
• Coordinate with business partners to resolve TRIRIGA-related incidents.
• Maintain documentation related to TRIRIGA support activities.

Skills

Business application management

TRIRIGA or similar applications

Project delivery life cycle (PDLC)

Managing shared mailboxes

Job description

TRIRIGA Helpdesk Mailbox Management Professional (Hybrid)

Location: Toronto downtown - hybrid

Duration: Initially 1 year

Base pay range: $55.00/hr - $55.00/hr

Job Description

• Monitor and manage the TRIRIGA Helpdesk mailbox, ensuring timely and effective responses to queries and issues.
• Coordinate with business partners, technology teams, and vendors to resolve TRIRIGA-related incidents and requests.
• Maintain documentation and reporting related to TRIRIGA support activities.
• Identify and escalate risks or recurring issues related to TRIRIGA to the appropriate stakeholders.

Required Experience

• 5+ years of relevant experience in business application management, ideally with exposure to TRIRIGA or similar enterprise applications.
• Demonstrated experience supporting TRIRIGA or similar facilities management applications.
• Advanced knowledge of project delivery life cycle (PDLC) methodology, business testing, and project management.
• Experience managing shared mailboxes or helpdesk functions.

Seniority Level

Mid-Senior level

Employment Type

Contract

Job Function

Information Technology

Industries

IT Services and IT Consulting