Senior Wealth Systems Support Analyst - SQL & Incidents

TEEMA Solutions Group; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading IT solutions provider in Toronto seeks a Senior Technical Support Analyst to offer expert support for wealth management platforms. This role includes troubleshooting applications, servers, and databases while analyzing data with SQL. We are looking for someone with strong technical support experience, specifically within financial systems, who can effectively communicate technical issues to non-technical users. Knowledge of ServiceNow and JIRA will be beneficial. The role provides an exciting opportunity to make an impact in the financial services sector.

Qualifications

• 3+ years of technical support experience in financial systems.
• Experience with SQL, APIs, and support ticketing systems.
• Strong troubleshooting and problem-solving skills.

Responsibilities

• Provide technical support for system functionality and performance.
• Troubleshoot application, server, and database issues.
• Monitor system performance and implement preventive measures.

Skills

Technical support experience

Troubleshooting

Analytical skills

Excellent communication

Education

Bachelor’s in IT or related field

Tools

SQL

ServiceNow

JIRA

Job description

A leading IT solutions provider in Toronto seeks a Senior Technical Support Analyst to offer expert support for wealth management platforms. This role includes troubleshooting applications, servers, and databases while analyzing data with SQL. We are looking for someone with strong technical support experience, specifically within financial systems, who can effectively communicate technical issues to non-technical users. Knowledge of ServiceNow and JIRA will be beneficial. The role provides an exciting opportunity to make an impact in the financial services sector.