Senior Application Support Analyst - Wealth Tech On-Call

Insight Global; Toronto; On-site; CAD 59,000 - 62,000; Full time

Job summary

Insight Global is seeking an Application Support Analyst to bolster a Wealth Management Technology team, supporting business-critical applications for end users in Toronto. The role emphasizes troubleshooting, stakeholder collaboration, and maintaining high application reliability.

The position requires 5+ years in application/production support, strong SQL skills, and experience in Agile environments. Candidates should be able to handle on-call rotations and incident management while delivering

Qualifications

• 5+ years of experience in Application Support, Production Support, or a similar support-focused role.
• Experience supporting business-critical applications in a corporate environment.
• Strong troubleshooting and problem-solving skills.
• Experience using SQL for queries, reporting, and issue investigation.
• Ability to manage multiple priorities and drive issues through to resolution.
• Experience partnering with business users and technical teams to resolve incidents and support enhancements.
• Excellent verbal and written communication skills.
• Experience working within Agile environments.
• Familiarity with monitoring and ticketing tools used to track application health and support activities.
• Strong ownership mindset and accountability when managing incidents and service requests.
• Willingness to participate in an on-call support rotation.

Responsibilities

• Monitor and support a suite of business-critical applications.
• Investigate, troubleshoot, and resolve production incidents and user-reported issues.
• Perform root cause analysis and implement preventative solutions.
• Work closely with business stakeholders and development teams to support application enhancements and releases.
• Develop and maintain support documentation, processes, and knowledge articles.
• Participate in incident management and on-call support activities.
• Contribute to continuous improvement initiatives that enhance application stability and performance.

Skills

Application support

Production support

SQL

Stakeholder collaboration

Incident management

On-call rotation

Agile

Communication

Troubleshooting

Ownership mindset

Tools

Dynatrace

ELK Stack

PagerDuty

Job description

Insight Global is seeking an Application Support Analyst to bolster a Wealth Management Technology team, supporting business-critical applications for end users in Toronto. The role emphasizes troubleshooting, stakeholder collaboration, and maintaining high application reliability.

The position requires 5+ years in application/production support, strong SQL skills, and experience in Agile environments. Candidates should be able to handle on-call rotations and incident management while delivering