Application Support Analyst

Insight Global; Toronto; On-site; CAD 59,000 - 62,000; Full time

Job summary

Insight Global is seeking an Application Support Analyst to bolster a Wealth Management Technology team, supporting business-critical applications for end users in Toronto. The role emphasizes troubleshooting, stakeholder collaboration, and maintaining high application reliability.

The position requires 5+ years in application/production support, strong SQL skills, and experience in Agile environments. Candidates should be able to handle on-call rotations and incident management while delivering

Qualifications

• 5+ years of experience in Application Support, Production Support, or a similar support-focused role.
• Experience supporting business-critical applications in a corporate environment.
• Strong troubleshooting and problem-solving skills.
• Experience using SQL for queries, reporting, and issue investigation.
• Ability to manage multiple priorities and drive issues through to resolution.
• Experience partnering with business users and technical teams to resolve incidents and support enhancements.
• Excellent verbal and written communication skills.
• Experience working within Agile environments.
• Familiarity with monitoring and ticketing tools used to track application health and support activities.
• Strong ownership mindset and accountability when managing incidents and service requests.
• Willingness to participate in an on-call support rotation.

Responsibilities

• Monitor and support a suite of business-critical applications.
• Investigate, troubleshoot, and resolve production incidents and user-reported issues.
• Perform root cause analysis and implement preventative solutions.
• Work closely with business stakeholders and development teams to support application enhancements and releases.
• Develop and maintain support documentation, processes, and knowledge articles.
• Participate in incident management and on-call support activities.
• Contribute to continuous improvement initiatives that enhance application stability and performance.

Skills

Application support

Production support

SQL

Stakeholder collaboration

Incident management

On-call rotation

Agile

Communication

Troubleshooting

Ownership mindset

Tools

Dynatrace

ELK Stack

PagerDuty

Job description

Insight Global is looking for an Application Support Analyst to join a leading Wealth Management Technology team supporting a portfolio of business-critical applications. This role is ideal for someone with a strong application support background who enjoys troubleshooting complex issues, collaborating with stakeholders, and ensuring applications operate efficiently for end users.

Please Note: We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

Required Skills & Experience

• 5+ years of experience in Application Support, Production Support, or a similar support-focused role
• Experience supporting business-critical applications in a corporate environment
• Strong troubleshooting and problem-solving skills
• Experience using SQL for queries, reporting, and issue investigation
• Ability to manage multiple priorities and drive issues through to resolution
• Experience partnering with business users and technical teams to resolve incidents and support enhancements
• Excellent verbal and written communication skills
• Experience working within Agile environments
• Familiarity with monitoring and ticketing tools used to track application health and support activities
• Strong ownership mindset and accountability when managing incidents and service requests
• Willingness to participate in an on-call support rotation

Nice-to-Have Skills & Experience

• Experience supporting applications within Wealth Management, Banking, or Financial Services
• Exposure to Windows and Linux environments
• Experience with monitoring tools such as Dynatrace, ELK Stack, PagerDuty, or similar platforms
• Familiarity with database technologies including Sybase, DB2, or SQL Server

What You'll Do

• Monitor and support a suite of business-critical applications
• Investigate, troubleshoot, and resolve production incidents and user-reported issues
• Perform root cause analysis and implement preventative solutions
• Work closely with business stakeholders and development teams to support application enhancements and releases
• Develop and maintain support documentation, processes, and knowledge articles
• Participate in incident management and on-call support activities
• Contribute to continuous improvement initiatives that enhance application stability and performance

*We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

*Pay range for this role is between $43/hr - 45/hr CAD.

*This role is an existing vacancy.

*No requirement for Canadian experience or education.